Zoho Desk allows our staff to take real ownership of the customer journey.
Closing tickets at lightning speed is just what we do.
"We've got an average resolution time of 48 minutes."
"75% of our tickets are closed within 2 hours."
Customer service so good, you'll be up to your ears in 5 ⭐️ ratings
Use Zoho to turn every ticket into a happy customer and a positive review. Why not automate analytics and see which agents and teams are winning the ratings race. With Zoho, you can.
Happy agents make happy customers.
A system built with your agents and customers in mind. Don't restrict communication to email and phone. Access Twitter, WhatsApp and webchat from one dashboard. Add knowledge bases jam packed with help articles. Ideal for self-service and speedy resolution times.
How happy are your customers?
Really happy, right? Or are you not sure? With Desk's inbuilt surveys and analytics, you can be. Measure sentiment of incoming tickets and happiness ratings of closed tickets. Pull it all together with ease. Find customers' sticking points and improve your support offering.
Software that shares ...
Easily integrate other Zoho apps or your existing systems. Create unity and break down silos. Whether it's raising tickets directly from customer records in Zoho CRM. Hosting remote sessions and fixing bugs with Zoho Assist. Or tracking phone calls with RingCentral, integrations make your system seamless.
Efficiency through automation.
Automating mundane processes makes them faster and more reliable. Never let a ticket slip through the net again with assignment rules. Maintain your all important SLA promise and automatically escalate any tickets that could break that promise.
Some of the great things you can do with Zoho Desk
Pricing
There is a myth that software systems need to be expensive - it's just not true. With Zoho Desk you get a powerful system for a fraction of its real worth.
Number of users
If you want to test Zoho Desk, start a free trial here.