Support your customers through the channels THEY prefer.
You're in trouble if your customers want to make service calls using WhatsApp and all you can offer is email and phone.
Here's your way out of trouble:
Zoho Desk offers support through web chat, web forms, Facebook, WhatsApp, Twitter/X, Instagram and WeChat. Email and phone too.
It creates tickets, makes sure questions don't get lost and gives you one system for all your support and pre-sales comms.
Customers can help themselves using Desk's knowledge-base and community forums.
You make your best customers feel special by prioritising their support through Service Level Agreements (SLAs).
Slick reporting shows you how well your customers are being supported, how well your agents are coping and which channels are performing best.
Desk is part of Zoho CRM Plus, a bundle of nine integrated apps that make your customer-facing activities slicker than a butter-covered frying pan on Pancake Day.
What customers think of Zoho Desk
We have seen a huge improvement in customer satisfaction (backed up by our 5* reviews) and a drop in support tickets raised each week.
Theresa Turner- Director of Marketing & HR, ArtiCAD.
Zoho Desk takes the pain out of managing your customer service operation.
Zoho Desk integrates with CRM too so your sales and account management teams know exactly what's happening with their customers and prospects.
If you want to test Desk and CRM Plus for yourself, sign-up using the form. It's free. You don't even have to enter credit card details.
Some of the great things you can do with Zoho Desk
Zoho CRM Plus is an epic deal
The deal seems to good to be true - but it is true. Look at what's in the bundle:
Zoho Desk to resolve the customer support and presales enquiries that come in via phone, email, web, instant messaging or social media.
Zoho CRM to improve sales performance by organising all your conversations with customers and prospects and by creating more reliable processes.
Zoho Campaigns to boost sales and improve service using targeted email campaigns.
Zoho SalesIQ to make your web site more effective with web chat, web bot and visitor tracking capabilities.
Zoho Projects to make sure the complex deals you win are managed smoothly and delivered on-time.
Zoho Survey to put a number on how happy your customers are and find out what changes they'd like to see.
Zoho Social to boost your social media presence across sites like Facebook, LinkedIn, X (Twitter), Instagram, etc.
Zoho Analytics to provide simple dashboards that merge data from numerous apps into a few charts that tell you how well you're doing.
Zoho Zia, an AI assistant that responds to natural language requests and does your work for you.