## Zoho Invoice — Product, features, payments, integrations, solutions, and help Index

Access the complete documentation index at:
https://www.zoho.com/en-sg/invoice/llms.txt

Use this file to discover all available documentation pages before proceeding.

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# How to avoid payment notification emails landing into spam?

**If you’re using your own email domain,**

You can avoid payment notification emails landing into spam by including **zoho.com** to your domain’s SPF(Sender Policy Framework) record. This entry represents all mail sending services of Zoho, and therefore prevents notification emails landing into spam.

**If you’re using Gmail, Yahoo, or any other domain,**

You can choose to send emails with **[message-service@sender.zohoinvoice.com](mailto:message-service@sender.zohoinvoice.com)** in the **From** field and the emails will be directly sent from Zoho Invoice with your email address in the **Reply-to** field. If the customer wants to reply, it will be to your email address.

To enable sending emails with **[message-service@sender.zohoinvoice.com](mailto:message-service@sender.zohoinvoice.com)** in the **From** field,

*   Click the **gear icon** on the top right corner and choose **Organization Profile**
*   Click the **Change** button next to the **Primary Contact**
*   Select **Send emails with [message-service@sender.zohoinvoice.com](mailto:message-service@sender.zohoinvoice.com) in the from field** and click on **Save**.

![Email spam](/invoice/kb/images/invoices/prevent_email_spam.png)

![Email Landing into Spam](/invoice/kb/images/invoices/prevent_email_spam1.png)