## Documentation Index

Access the complete documentation index at:
https://www.zoho.com/en-sg/books/kb/llms.txt

Use this file to discover all available documentation pages before proceeding.

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# How do I record a refund for the advance payment I received from a customer?

To record a refund for the advance payments received from a customer:

*   Go to the **Sales** tab on the left sidebar and select **Customers**.
    
*   Select the customer for whom you want to record a refund.
    
*   On the customer details page, click the **Unused Credits**. A pop-up will appear with the list of unused credits.
    
    ![Unused Credits](/books/kb/images/payments/unused-credits.png)
*   Click **Excess Payment**, and you will be taken to its payment receipt.
    
    ![Excess Payments](/books/kb/images/payments/excess-payments.png)
*   Click the **More** icon and select **Refund**.
    
    ![Refund](/books/kb/images/payments/refund-option.png)
*   Verify the details, enter a reference number and a description, if required, and click **Save**.
    

The refund for the advance payment made by your customer will be recorded.