## Zoho Billing - Product, solutions, integrations, support, and resources Index

Access the complete documentation index at:
https://www.zoho.com/en-sg/billing/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Abandoned Cart Tracking

**Abandoned Cart Tracking** identifies visitors who start the checkout process on your Hosted Payment Page but leave before completing the payment. When enabled, Zoho Billing automatically sends a follow-up email with a link to resume their checkout.

**Note:**

Only visitors who have [verified their email address](/en-sg/billing/help/settings/hosted-payment-pages/template-configuration.html#user-verification) on the Hosted Payment Page receive abandoned cart notification emails.

**Scenario:**

Aaron visits Zylker’s Hosted Payment Page, selects a plan, and enters their email address, but closes the browser before completing the payment. With Abandoned Cart Tracking enabled in Zylker, Zoho Billing identifies the incomplete checkout and automatically sends Aaron a reminder email with a link to resume where they left off.

## Enable Abandoned Cart Tracking

To enable Abandoned Cart Tracking:

*   Log in to your Zoho Billing organization.
*   Go to _Settings_.
*   Select **Hosted Payment Pages** under _Customization_.
*   Click the **More** icon in the top right corner.
*   Select **Enable Tracking**.
*   Click **Enable Tracking** again in the confirmation pop-up.

![Enable Abandoned Cart Tracking](/billing/images/help/images/hosted-payment-page/abandoned-cart.png)

Once enabled, visitors who [verify their email address](/en-sg/billing/help/settings/hosted-payment-pages/template-configuration.html#user-verification) but leave before completing payment will automatically receive a reminder email. The email includes a link to resume the checkout, valid for 5 days.

## Edit Abandoned Cart Notifications

You can customize the content of the reminder email sent to visitors who abandon their cart.

To edit the notification email:

*   Log in to your Zoho Billing organization.
*   Go to _Settings_.
*   Select **Hosted Payment Pages**.
*   Click the **More** icon in the top right corner.
*   Select **Edit Notifications**.
*   Edit the email template in the pop-up.

For more information on customising email templates, see [Email Templates](/en-sg/billing/help/settings/notifications/emails.html#email-templates).

## Disable Abandoned Cart Tracking

To stop sending abandoned cart emails:

*   Log in to your Zoho Billing organization.
*   Go to _Settings_.
*   Select **Hosted Payment Pages**.
*   Click the **More** icon in the top right corner.
*   Select **Disable Tracking**.
*   Click **Disable Tracking** in the confirmation pop-up.

No further abandoned cart emails will be sent after disabling.