## Zoho Billing - Product, solutions, integrations, support, and resources Index

Access the complete documentation index at:
https://www.zoho.com/en-ng/billing/llms.txt

Use this file to discover all available documentation pages before proceeding.

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# How do I make a refund?

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*   [Open in ChatGPT (opens in new tab)](https://chatgpt.com/?prompt=Analyze+the+content+of+https%3A%2F%2Fwww.zoho.com%2Fen-ng%2Fbilling%2Fkb%2Ftransactions%2Frefund-make.html+and+understand+it+thoroughly+so+I+can+ask+questions+about+it.)
*   [Open in Claude (opens in new tab)](https://claude.ai/new?q=Analyze+the+content+of+https%3A%2F%2Fwww.zoho.com%2Fen-ng%2Fbilling%2Fkb%2Ftransactions%2Frefund-make.html+and+understand+it+thoroughly+so+I+can+ask+questions+about+it.)
*    ![Copy for LLM](/billing/images/ue-resources/llm-utility-menu/copy.svg) Copy for LLM
*    [![View as Markdown](/billing/images/ue-resources/llm-utility-menu/md.svg) View as Markdown (opens in new tab)](/en-ng/billing/kb/transactions/refund-make.md)

You can only make refunds for successful payments (transaction type: payments, status: success). Further, you cannot refund offline payments through Zoho Billing.

Here’s how you can refund a payment.

*   Go to the **Customers** tab and select the customer for whom refund has to be made.
*   Click the **Transactions** tab and filter by Payments.
*   Select the appropriate transaction and click the **Refund** button.
*   Enter the amount to be refund and a short note about the refund if you want. Click **Save**.