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# I want to send an acknowledgement thanking my customers for their payment. How do I do it?

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You can send a **Thank you note** to your customers for their timely payments by following these steps,

### Automating Thank You Notes for Online Payments

You can automate the sending of thank you notes once your customers are charged. Here’s how:

*   Go to _Settings_.
*   Select **Dunning Management** under _Subscriptions_ in the _Module Settings_ pane.
*   Navigate to the **Subscriptions with autocharge** tab.
*   Select **Send Thank-you Email along with the Invoice** from the dropdown under _On Payment Success_.
*   Click **Email Template** under _On Payment Success_ to edit the thank you email.
*   Click **Save** to save the changes.

### Thank You Notes for Offline Payments

You can also send a thank you note each time you manually record a payment made to you offline. While [recording payment](/billing/help/invoice/record-payment-for-invoice.html#offline-payment) for an invoice, mark **Email a “Thank you” note for this payment** to send a thank you note in email to the customer.

### Thank You Notes in Customer Portal

You can send a thank you note to the customers for whom you have enabled customer portal. Here’s how:

*   Go to _Invoices_.
*   Select the invoice for which you want send a thank you note.
*   Click **Comments & History** at the top.
*   Enter the message and mark **Display in Portal**.
*   Click **Add Comment**.

The thank you note will appear on the invoice in your customers’ portal.