## Zoho Billing - Product, solutions, integrations, support, and resources Index

Access the complete documentation index at:
https://www.zoho.com/en-ng/billing/llms.txt

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# Is it possible to sync my CRM products in Zoho Billing?

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Yes, Zoho CRM - Zoho Billing integration supports two way product sync.

*   Navigate to _Gear icon > Integrations > Zoho Apps_.
*   From the Zoho CRM app listing, select **Show Details**.
*   Under **Enable modules to be synced**, you will find the **Contacts** and **Item** configuration.
*   Under the **Item** configuration, select **Configure Now** for setting up item sync for the first time, or click on **Edit** if already configured.
*   In the **Sync Items** page, you will have 3 section.

**Extent of the Sync :**

*   Fetch from CRM - Select this option if you wish to sync Zoho CRM records into Zoho Billing.
*   Sync both ways - Select this option if you want to have a two way sync of the record.

**Handling Duplicate Records :**

*   Clone - The record is cloned and both the original and duplicate records exist.
*   Overwrite - The duplicate record overwrites the existing record.
*   Skip - The duplicate record is not synced and the existing record is retained.

**Mapping Fields :**

Field mapping for items in product sync is automated. Zoho CRM product fields are identified and automatically mapped to Zoho Billing item fields.

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