## Zoho Billing - Product, solutions, integrations, support, and resources Index

Access the complete documentation index at:
https://www.zoho.com/en-ng/billing/llms.txt

Use this file to discover all available documentation pages before proceeding.

[Back](./)

# How to adjust the excess payments made by the customer?

 ![](/billing/images/ue-resources/llm-utility-menu/sparkle-ai.svg) Explore With AI ![](/billing/images/ue-resources/llm-utility-menu/dd-arrow.svg) 

*   [Open in ChatGPT (opens in new tab)](https://chatgpt.com/?prompt=Analyze+the+content+of+https%3A%2F%2Fwww.zoho.com%2Fen-ng%2Fbilling%2Fkb%2Finvoices%2Fadjust-excess-payment.html+and+understand+it+thoroughly+so+I+can+ask+questions+about+it.)
*   [Open in Claude (opens in new tab)](https://claude.ai/new?q=Analyze+the+content+of+https%3A%2F%2Fwww.zoho.com%2Fen-ng%2Fbilling%2Fkb%2Finvoices%2Fadjust-excess-payment.html+and+understand+it+thoroughly+so+I+can+ask+questions+about+it.)
*    ![Copy for LLM](/billing/images/ue-resources/llm-utility-menu/copy.svg) Copy for LLM
*    [![View as Markdown](/billing/images/ue-resources/llm-utility-menu/md.svg) View as Markdown (opens in new tab)](/en-ng/billing/kb/invoices/adjust-excess-payment.md)

Excess payments usually happens when a customer downgrades from higher plan to a lower plan. When a customer downgrades, Zoho Billing will prorate the You can use the excess payment received in the upcoming invoices for the customer. For example, you can configure to settings to automatically apply the excess payments for the upcoming invoices.

To configure your settings to automatically apply excess payments for the invoices, enable the checkbox **Apply excess payments to offline Subscriptions** under **Preferences > Invoice**.