## Zoho Billing - Product, solutions, integrations, support, and resources Index

Access the complete documentation index at:
https://www.zoho.com/en-ng/billing/llms.txt

Use this file to discover all available documentation pages before proceeding.

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# Why can’t I chat with my customer any time?

 ![](/billing/images/ue-resources/llm-utility-menu/sparkle-ai.svg) Explore With AI ![](/billing/images/ue-resources/llm-utility-menu/dd-arrow.svg) 

*   [Open in ChatGPT (opens in new tab)](https://chatgpt.com/?prompt=Analyze+the+content+of+https%3A%2F%2Fwww.zoho.com%2Fen-ng%2Fbilling%2Fkb%2Fintegrations%2Fchat-with-customer-anytime.html+and+understand+it+thoroughly+so+I+can+ask+questions+about+it.)
*   [Open in Claude (opens in new tab)](https://claude.ai/new?q=Analyze+the+content+of+https%3A%2F%2Fwww.zoho.com%2Fen-ng%2Fbilling%2Fkb%2Fintegrations%2Fchat-with-customer-anytime.html+and+understand+it+thoroughly+so+I+can+ask+questions+about+it.)
*    ![Copy for LLM](/billing/images/ue-resources/llm-utility-menu/copy.svg) Copy for LLM
*    [![View as Markdown](/billing/images/ue-resources/llm-utility-menu/md.svg) View as Markdown (opens in new tab)](/en-ng/billing/kb/integrations/chat-with-customer-anytime.md)

The expiration limit for an inactive chat session is 24 hours. If there have been no chats between you and your customer in the last 24 hours, you have to re-initiate the chat session by sending a predefined message. You can continue the chat once the customer responds to it.

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