Online Payments
Zoho Billing lets you accept online payments from your customers by integrating with various payment gateways. Once you’ve set up a payment gateway, you can include a payment method in your invoices and subscriptions, making it convenient for customers to complete their payment. This ensures faster and hassle-free receipt of payments and further automates your cash flow and provides a smooth experience for your customers.
When you integrate a payment gateway with your Zoho Billing organization, your merchant account information will be shared with the gateway. Zoho Billing will store only the last four digits of your customer’s card details.
To set up a payment gateway:
- Log in to your Zoho Billing organization.
- Go to Settings on the top right corner.
- Select Payment Gateways under Online Payments.
Charles runs a small graphic design studio. He sends an invoice to a customer for a completed project, but the customer takes over a week to process the payment manually. To avoid such delays in the future, Charles enables online payments in Zoho Billing and links his payment account. Now, when he sends invoices, customers can pay instantly using the online payment link. This has helped Charles get paid faster and reduced the hassle of following up on payments.
Payment Statuses of an Online Payment
Depending on whether you’ve enabled approvals for payments or not, an online payment goes through the following statuses:
| Payment Status | Description | Applicable When |
|---|---|---|
| Draft | The payment is created but not processed. | Approvals is enabled |
| Pending Approval | The payment is waiting for approval. | Approvals is enabled |
| Approved | The payment is approved by the admin and ready for processing. | Approvals is enabled |
| Approval Rejected | The payment is rejected by the admin. | Approvals is enabled |
| Payment Initiated (Processing) | The payment is initiated by the bank and is being processed. | Approvals is enabled or disabled |
| Payment Failed | The payment failed at the bank’s end. | Approvals is enabled or disabled |
| Paid | The payment is completed. | Approvals is enabled or disabled |
| Void | The payment is declared void by the vendor and will not be processed. | Approvals is enabled or disabled |