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Overview of SMS Notifications

Zoho POS offers SMS notifications to keep customers updated on order status. Options include buying credits within Zoho POS or integrating with Twilio for messaging. Notifications cover key stages like Order Placed, Confirmed, Packed, Shipped, and Delivered.

Summary

Zoho POS offers SMS notifications to keep customers updated on order status. Customers can be notified about key stages such as Order Placed, Confirmed, Packed, Shipped, and Delivered. There are two methods of sending these SMS notifications: purchasing credits within Zoho POS or integrating with Twilio, a cloud communication software. With Zoho POS, customers can send SMS to customers directly by purchasing credits, with each credit allowing a maximum of 300 SMS. Alternatively, customers can integrate Twilio with Zoho POS to send SMS notifications. Zoho POS offers three SMS units for free to experiment with the SMS notification feature. The SMS Notifications can be sent for various cases, including Order Placed, Order Confirmed, Order Packed, Order Shipped, and Order Delivered. Zoho POS uses SMS to inform customers about the status of their shipments. The SMS Notifications can be sent for the following cases: Order Placed, Order Confirmed, Order Packed, Order Shipped, and Order Delivered. Zoho POS offers two methods of sending SMS notifications: purchasing credits within Zoho POS or integrating with Twilio. With Zoho POS, customers can send SMS to customers directly by purchasing credits, with each credit allowing a maximum of 300 SMS. Alternatively, customers can integrate Twilio with Zoho POS to send SMS notifications. Zoho POS offers three SMS units for free to experiment with the SMS notification feature. The SMS Notifications can be sent for various cases, including Order Placed, Order Confirmed, Order Packed, Order Shipped, and Order Delivered.
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When customers purchase various items online, or ask for them to be delivered to their houses, a confirmation is needed to make sure that the order has been successfully placed. Once that is out of the way, the customers would also like to be notified about the status of the order. SMS plays a crucial role in notifying customers. This communication between the customer and the store is the key to ensure customer satisfaction and retention.

Using Zoho POS, the information about the status of the shipment can be sent to the customers automatically via SMS. There are two methods of sending these SMS notifications:

Buy Credits from Zoho POS

You can send SMS to customers directly from Zoho POS by purchasing credits. With each credit purchased, you can send a maximum of 300 SMS. You can purchase a maximum of five credits at Rs. 75/credit. Zoho POS offers three SMS units for free to experiment with the SMS notification feature.

Using external SMS Provider: Twilio

Twilio is cloud communication software that is primarily used for customer engagement. It integrates with some of the major communication channels, such as SMS, Facebook, and Whatsapp. If you are an existing user of Twilio, you can simply integrate it with Zoho POS to send SMS notifications to your customers.

The SMS Notifications can be sent for the following cases:

  • Order Placed

  • Order Confirmed

  • Order placed from Zoho POS Order Easy

  • Order Purchased

  • Order Packed

  • Order Shipped

  • Order Delivered

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