Summary
In the realm of e-commerce, convenience plays a major role in customer acquisition. Convenience in e-commerce is defined as the ease with which customers may complete a purchase without facing any challenges. Personalization is one way to achieve this, because it can help customers easily navigate through the store and find items they are looking for effortlessly. App Builder in Zoho POS Mobile Store allows you to reach this level of personalization.
Once the customer locates and adds the items to the cart, the next deciding factor for completing a purchase is delivery. Providing flexible delivery options in this area can help you win both the order and the customer's loyalty.
Imagine a scenario where you have stores in three separate regions of the city, each 10 kilometers apart. A consumer from a specific neighborhood in the city places an online order with you and prefers to pick it up. Even if you can complete the order at any of your stores, allowing the consumer to choose their preferred pickup location increases your chances of closing the sale. Pickup Station in the Zoho POS Mobile Store can help you provide this convenience to your customer.
Configure a Pickup Station
Add pickup stations by providing contact and address details specific to those locations so that your customers can easily navigate them.
Notes
By default, your Head Office location will be added as a pickup station.
Navigate to Settings > Locations and click Pickup Stations.
Click Add Pickup Station.
Fill out the details and click Add Pickup Station.
Once you add your pickup stations, these details will be reflecting in your mobile store like this:
Other Actions
Edit Pickup Station
If you make any changes to the pickup station's contact information or the location itself, you should update the details in your pickup station to avoid missing orders.
Navigate to Settings > Locations > Pickup Stations.
Click the drop-down next to the pickup station and select Edit.
Modify the information in the required fields and click Update Pickup Station.
Disable Pickup Station
If your pickup station is not available for pickup, you can disable it temporarily to prevent customers placing pickup orders to that station. The inactive pickup station can be made active anytime.
Navigate to Settings > Locations > Pickup Stations.
Click the drop-down next to the pickup station and select Mark as Inactive.
You can switch an inactive pickup station to active by clicking Mark as Active.
Delete Pickup Station
You can delete your pickup station if it is no longer operational and will be unavailable for pickup in the future.
Navigate to Settings > Locations > Pickup Stations.
Click the drop-down next to the pickup station and select Delete.
