How it works
An end-to-end implementation plan designed to get your business up and running in 2–3 weeks.
Connect
Meet your dedicated Zoho expert and implementation partner. Goals, current processes, and challenges are mapped to build a clear roadmap.
Document
We turn insights from our discussion into a detailed requirements brief—covering workflows, gaps, and the scope of the project.
Implement
Once approved, we begin setup and configuration. This typically takes 15–25 hours with clear updates throughout.
Onboard
Your implementation partner walks you through the process so everyone feels confident managing the new system from day one.
Sign-off
After the final review, we complete handover and sign-off. With everything in place, your Zoho software is ready to use!
Frequently asked questions
What does the Jumpstart service include?
Jumpstart is a guided onboarding program. We connect you with certified implementation partners who deliver a fixed-scope, fixed-price package—from system setup and configuration to handover.
Is Jumpstart a complimentary service?
No, Jumpstart is a paid implementation service delivered by certified Zoho partners.
What's included in the different implementation packages?
The 15-, 20-, and 25-hour implementation packages are fixed-scope engagements designed for rapid setup and configuration. They include:
- System foundation: Initial configuration, user roles, and security settings
- Core module setup
- Basic customization
- Essential automation
- Standard reports and dashboards
- Admin and user training
Who will handle my implementation?
Our certified Zoho partners handle all technical execution. We manage the client relationship, sales, and project scope definition, while they ensure high-quality technical delivery.
How long does a 15-, 20-, or 25-hour implementation typically take?
Most projects are completed within 2–3 weeks from kick-off, depending on your availability and the complexity of the setup. All work is done during standard business hours (Mon–Fri, 9 AM – 6 PM).
How is the scope of work defined for the standard implementation packages?
The scope is strictly limited to the tasks and deliverable listed under your chosen package on the Jumpstart webpage.
What happens if I have any additional requirements?
All extra requirements are treated as a change request (CR), defined in a separate statement of work (SOW), and billed additionally upon approval and payment. To initiate a change request, simply notify your implementation partner.
What is not included in the different implementation packages?
The 15-, 20-, and 25-hour implementation packages cover standard configuration only. The following items are billed separately by the partner:
- Integration with third-party applications
- Complex custom code/scripting
- Graphic design or UI/UX overhaul
- Data migration from multiple, complex, or unclean sources
- Training beyond the initial admin/user session
- Any work beyond the agreed 15-, 20-, or 25-hour scope
Do you offer refunds if I cancel the service midway?
Once your package is selected and work has begun, full refunds aren't generally possible. For questions about cancellations or credits, please reach out to our project management team at partner-jumpstart@zohocorp.com.
Will I receive guidance on using new setup?
Yes, every package includes a post-implementation walkthrough to help your team get started.
Do you provide support after the project is signed off?
Yes. After the final sign-off, we offer a 7-day warranty to address any hiccups within the delivered scope.
After this period, for any technical support, maintenance, and general assistance, simply reach out to the respective product teams for the products you need support with.