Zoho Desk

Use Zoho Flow to integrate Zoho Desk with 650+ apps without writing code. Automate any tasks that keep you away from what you do best.

CONNECT

Connect Zoho Desk with your apps and move data seamlessly

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AUTOMATE

Automate redundant manual tasks and save your precious time and effort

Automate

ORCHESTRATE

Orchestrate your business process by integrating the apps you use efficiently

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Explore prebuilt Zoho Desk integration flows to get started

Create Zoho Desk tickets for new or low score Wootric response

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Create tickets in Zoho Desk for new refunds in Zoho Checkout.

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Receive ClickSend SMS messages for new tickets in Zoho Desk

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Create GitHub issues for new tickets in Zoho Desk

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Send emails via Gmail for new Zoho Desk tickets

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Create new Zoho Desk tickets for Google Calendar events

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Create Gro CRM contacts from new contacts in Zoho Desk

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Create MailChimp subscribers for new Zoho Desk tickets

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Push tagged messages from Zoho Desk to ProdPad as ideas

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Send Slack channel notifications when Zoho Desk ticket is updated

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Submit bugs in Zoho Sprints from new Zoho Desk tickets

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Submit bugs in Zoho Projects for new Zoho Desk tickets

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Zoho Desk supports following triggers and actions

All Triggers - A trigger kickstarts the flow

Ticket approval added

Triggers when a new ticket approval is added

Agent updated

Triggers when the details of an agent is updated in the selected portal

Article updated

Triggers when an existing article is updated

Ticket created

Triggers when a new ticket is created in the selected portal

Ticket approval updated

Triggers when the details of an existing ticket approval are updated

Call created

Triggers when a new call is created in the selected portal

Task created

Triggers when a new task is created in the selected portal

Ticket thread added

Triggers when a new ticket thread is added in the selected portal

Contact updated

Triggers when the details of a contact is updated in the selected portal

Time entry created

Triggers when a new time entry is created in the selected task

Ticket moved

Triggers when a ticket is moved to a different team or department

Account created

Triggers when a new account is created in the selected portal

Article created

Triggers when a new article is created

Event created

Triggers when a new event is created in the selected portal

Task updated

Triggers when the details of a task is updated in the selected portal

Time entry updated

Triggers when a time entry is updated in the selected task

Account updated

Triggers when the details of the selected account is updated

Agent created

Triggers when a new agent is created in the selected portal

Ticket status updated

Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.

Product created

Triggers when a new product is created

Ticket comment added

Triggers when a new ticket comment is added in the selected portal

Ticket updated

Triggers when the details of the selected ticket is updated

Contact created

Triggers when a new contact is created in the selected portal

Ticket comment updated

Triggers when the selected ticket comment is updated

Call updated

Triggers when the details of a call is updated in the selected portal

Event updated

Triggers when the details of an event is updated

Agent availability updated

Triggers when the availability of an agent is updated

Ticket created or updated

Triggers when a new ticket is created or if the details of an existing ticket are updated

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All Actions - Action are the automated tasks

Add user to group

Adds the specified users to an existing group

Create event

Creates a new event in the selected organization

Create ticket comment

Creates a comment in the selected ticket

Create contact comment

Creates a comment in the selected contact

Create topic comment

Creates a comment for the specified topic

Create agent

Creates a new agent in the selected organization

Create task comment

Creates a new comment in the specified task

Create article

Creates a new article

Request approval for ticket

Requests an approval for an existing ticket from the specified approver

Create topic

Creates a new topic

Add task time entry

Adds time entry for an existing task

Add ticket time entry

Adds time entry for an existing ticket

Create contract

Creates a new contract for the selected account

Add tag

Adds a tag to the specified ticket

Create contact

Creates a new contact in the selected organization

Create call

Creates a new call in the selected organization

Send email reply

Sends a reply for the specified ticket created in the email channel

Remove tag

Removes a tag from the specified ticket

Create product

Creates a new product in the selected organization

Create account

Creates a new account in the selected organization

Create ticket

Creates a new ticket in the selected organization

Create task

Creates a new task in the selected department

Update KB user status

Updates the status of an existing KB user

Update call

Updates the details of the specified call

Update account

Updates the selected account

Edit ticket time entry

Edits the time entry of an existing ticket

Update article

Updates the details of an existing article

Move ticket

Moves the specified ticket to the selected department

Remove user from group

Removes the specified users from an existing group

Invite contact to the help center

Invites the specified contacts to help center

Update topic

Updates the details of an existing topic

Update contact comment

Updates the specified comment in the selected contact

Update ticket timer

Updates the timer of an existing ticket

Update contract

Updates the details of an existing contract

Close ticket

Closes the specified tickets

Update agent

Updates the details of an existing agent

Update product

Updates the details of the selected product

Update task

Updates the details of an existing task

Update contact

Updates the selected contact

Update task timer

Updates the timer of an existing task

Update ticket comment

Updates the comment for the specified ticket

Update agent availability

Updates the availability status of an existing agent

Update ticket

Updates the details of an existing ticket

Update call timer

Updates the timer of an existing call

Send custom channel reply

Sends reply for a ticket via the selected channel

Fetch event

Fetches the details of an event based on the selected field

Fetch contract

Fetches the details of an existing contract

Fetch customer happiness

Fetches the happiness feedback of an existing customer

Fetch ticket thread

Fetches ticket thread by its unique ID

Fetch task

Fetches the details of an existing task by ID

Fetch ticket

Fetches the details of an existing ticket

Fetch product

Fetches the details of an existing product by unique ID or name

Fetch call

Fetches the details of a call based on the selected field

Fetch account

Fetches an existing account by name or ID

Fetch KB user

Fetches the details of an existing KB user

Fetch contact

Fetches a contact by email address, unique ID, or contact name

Fetch ticket tags

Fetches ticket tags using ticket ID

Fetch ticket time entry

Fetches the time entry of an existing ticket

Fetch article

Fetches the details of an existing article

Fetch agent

Fetches the details of an existing agent by ID or email

Trash contact

Moves selected contact to the recycle bin

Trash ticket

Moves selected ticket to the recycle bin

Trash account

Moves selected account to the recycle bin

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    What is Zoho Desk?

    Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.

    Categories : Customer Support, Zoho

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    Zoho Flow is an integration platform that helps you connect your apps without any code. Automate complex business workflows within minutes. Set a trigger, add actions, use Delays and Decisions to create your entire workflow on an easy to use builder.

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