Integrate Zendesk with ServiceNow
Send information between Zendesk and ServiceNow automatically, without writing any code, using Zoho Flow.
Build your own integrations between Zendesk and ServiceNow
Connect Zendesk and ServiceNow with over 750+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Zendesk and ServiceNow using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
User created
Triggers when a new user is created
Organization created
Triggers when a new organization is created
Record updated
Triggers when the details of an existing record are updated
Record created
Triggers when an incident record is created
All Actions - Actions are the automated tasks
Create User
Creates a new user
Create Request
Creates a new ticket in a verified end user's account
Create Ticket
Creates a new ticket
Add Tag
Adds tag to the selected ticket
Create Organization
Creates a new organization
Update Ticket
Updates an existing ticket status or adds comments
Update Organization
Updates an existing organization
Update User Details
Updates an existing user's details
Add Comment
Adds comment to the selected ticket
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
Fetch Ticket
Fetches a ticket by ID
Create record
Creates an incident record
Update record
Updates an existing incident record
Fetch user
Fetches the details of an existing user
Fetch record
Fetches an incident record by ID
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
What is ServiceNow?
ServiceNow is an IT service management platform. You can manage your problems and releases, generate customized reports, and use machine learning to route, categorize, and prioritize issues.
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Sales Director, Artico
We chose Zoho Flow for its ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.
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CEO, iDAYit
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Technical and Operations Head, TruAct
