Integrate Zendesk with RingCentral
Send information between Zendesk and RingCentral automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Zendesk and RingCentral using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
User created
Triggers when a new user is created
Organization created
Triggers when a new organization is created
Call ended
Triggers when a call is ended
Voicemail received
Triggers when a new voicemail is received
Call recorded
Triggers when a call is recorded
SMS sent or received
Triggers when a new SMS is sent or received
Call missed
Triggers when a call is missed
All Actions - Actions are the automated tasks
Create User
Creates a new user
Create Request
Creates a new ticket in a verified end user's account
Create Ticket
Creates a new ticket
Add Tag
Adds tag to the selected ticket
Create Organization
Creates a new organization
Update Ticket
Updates an existing ticket status or adds comments
Update Organization
Updates an existing organization
Update User Details
Updates an existing user's details
Add Comment
Adds comment to the selected ticket
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
Fetch Ticket
Fetches a ticket by ID
Send SMS
Sends a new SMS to the specified phone number
Create contact
Creates a new contact
Initiate ringout call
Initiates a two-legged ringout call based on the specified caller and callee phone numbers
Fetch extension by ID
Fetches the details of a RingCentral extension by extension ID
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
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