Integrate Freshdesk with Shopify
Send information between Freshdesk and Shopify automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshdesk and Shopify using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket created
Triggers when a new ticket is created
Contact updated
Triggers when the details of an existing contact are updated
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket note added
Triggers when a note is added to the selected ticket
Contact created
Triggers when a new contact is created
Refund created
Triggers when a refund entry is created
Product updated
Triggers when the details of an existing product are updated
Cart abandoned
Triggers when an open cart is abandoned
Order created
Triggers when a new order is created
Checkout updated
Triggers when the details of an existing checkout are updated
Order updated
Triggers when an existing order is updated
Order drafted
Triggers when an existing order is drafted
Checkout created
Triggers when a new checkout is created
Customer updated
Triggers when the details of an existing customer are updated
Draft order updated
Triggers when the details of an existing draft order are updated
Customer created
Triggers when a new customer is created
Order paid
Triggers when an existing order is paid
Order fulfilled
Triggers when an order is fulfilled
Inventory item updated
Triggers when the details of an existing inventory item are updated
Order canceled
Triggers when an order is canceled in your store
Cart updated
Triggers when an existing cart is updated
Fulfillment updated
Triggers when any detail of an existing fulfillment is updated
Blog created
Triggers when a new blog is created
Product added
Triggers when a new product is added
Fulfillment created
Triggers when a new fulfillment is created
All Actions - Actions are the automated tasks
Create contact
Creates a new contact
Create forum
Creates a new forum in the selected category
Create company
Creates a new company
Create forum category
Creates a new forum category
Add notes to ticket
Adds private or public notes to the selected ticket
Create ticket
Creates a new ticket
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch company
Fetches the details of an existing company by domain
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Create order
Creates a new order
Create draft order
Creates a new draft order
Create blog
Creates a new blog
Create blog post
Creates a new post in the selected blog
Create customer
Creates a new customer
Create product variants
Creates variants of an existing product
Create discount code
Creates a new discount code
Send invite
Sends invite to the selected customer
Update inventory quantity
Updates the quantity of a product or inventory item
Add product
Adds a new product
Update product variant
Updates the details of a product's variants
Update customer
Updates the details of an existing customer
Update product
Updates the details of an existing product
Update order
Updates the details of an existing order by ID
Update discount code
Updates the details of an existing discount code
Fetch product variant by SKU
Fetches an existing product variant by SKU
Fetch discount code
Fetches the details of an existing discount code by code
Fetch product
Fetches a product by title
Fetch product variant
Fetches a product variant by title
Fetch latest customer order
Fetches the details of the latest customer order by customer ID
Fetch order by name
Fetches the details of an existing order by name
Fetch order
Fetches the details of an existing order by ID
Fetch customer
Fetches the details of an existing customer by name or email address
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
What is Shopify?
Shopify is an ecommerce platform that lets you build and manage your online store. You can integrate with the payment gateway of your choice, enjoy unlimited bandwidth, and gain insight into your store's performance with accurate reports.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow is an easy-to-use, very intuitive, and comprehensive integration platform. It helped us integrate Zoho Workplace with WordPress without writing a single line of code. Now, we do not miss Slack anymore, thanks to Zoho Flow and Zoho Workplace. Learn more
Rahul Roushan
CEO, OpIndia
Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has revolutionized our integration process, allowing us to transfer data seamlessly across multiple platforms without the need for coding. It has eliminated tedious and time-consuming tasks, making our workflow more efficient and saving us valuable time and effort. Zoho Flow is a game-changer for us, and I highly recommend it to anyone looking to streamline their business processes. Learn more
Toto
Technical Engineer, Master Liveaboards
