Integrate Freshdesk with Freshservice
Send information between Freshdesk and Freshservice automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshdesk and Freshservice using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket created
Triggers when a new ticket is created
Contact updated
Triggers when the details of an existing contact are updated
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket note added
Triggers when a note is added to the selected ticket
Contact created
Triggers when a new contact is created
Problem created
Triggers when a new problem is created
Updated problem
Triggers when any detail of a problem is updated
Updated release
Triggers when any detail of a release is updated
Updated ticket
Triggers when any detail of a ticket is updated
Release created
Triggers when a new release is created
Ticket created
Triggers when a new ticket is created
All Actions - Actions are the automated tasks
Create contact
Creates a new contact
Create forum
Creates a new forum in the selected category
Create company
Creates a new company
Create forum category
Creates a new forum category
Add notes to ticket
Adds private or public notes to the selected ticket
Create ticket
Creates a new ticket
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch company
Fetches the details of an existing company by domain
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Create release
Creates a new release
Create ticket note
Creates a new ticket note
Create asset
Creates a new asset
Create ticket
Creates a new ticket
Create contract
Creates a new contract
Create department
Creates a new department
Create reply conversation
Creates a new reply conversation for the ticket
Create requester
Creates a new requester
Create problem
Creates a new problem
Update asset
Updates the details of an existing asset
Update problem
Updates the details of an existing problem
Update ticket
Updates the details of an existing ticket
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch requester
Fetches the details of an existing requester by email or ID
Fetch asset
Fetches the details of an existing asset by either its name or ID
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
Fetch agent
Fetches the details of an existing agent by email or ID
Fetch department
Fetches the details of an existing department by its name or ID
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
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Owain ap Rees
Sales Director, Artico
Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
Louis Castellano
CEO, Lakeside CNC Group
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
Toto
Technical Engineer, Master Liveaboards
