When I try to push an e-Invoice to the IRP, I receive an error message indicating that the recipient’s tax treatment is not applicable. How do I resolve this issue?

This error occurs when the GST treatment associated with your customer in Zoho ERP does not match their GST treatment in the IRP.

To resolve this issue, you must verify the GST treatment of you customer. Here’s how:

• Go to Sales on the left sidebar.
• Navigate to the Customers module at the top.
• Select the customer and click Edit.
• Click Get Taxpayer Details next to the GSTIN / UIN field.

In the Get Taxpayer Details page, you can view your customer’s GST treatment as configured in the IRP.

Ensure that the GST treatment in the IRP matches the one in Zoho ERP. If there is a mismatch, you should edit the GST treatment of the customer in Zoho ERP to match the IRP.

To edit your customer’s GST treatment:

• Go to Sales on the left sidebar.
• Navigate to the Invoices module at the top.
• Select the invoice with which you encountered the error and click Edit.
• Change the GST Treatment of the customer.
• Click Save.

Now, you will be able to push the invoice to IRP.