How do I complete the PE-TM Binding Chain Process in the DLT portal?

According to TRAI regulations, you must complete the PE-TM binding chain process so that TRAI can trace the trail of messages you send your customers. If not, you won’t be able to send messages to your customers from Zoho ERP.

The process of binding a principal entity and the telemarketer in the DLT system is straightforward. It connects the Principal Entity (PE) as the sender, along with the Telemarketer (Zoho Corporation Private Limited), telecom service provider, and telecom delivery agents.

To complete the PE-TM registration process in DLT:

• Log in to your DLT operator’s website.
• Navigate to the SMS Telemarketer tab. (This tab varies based on the DLT operator you use.)
• Click Create Chain.
• In the pop-up that appears, enter 1102631350000082951 as the Telemarketer ID and select Zoho Corporation Private Limited as the Delivery Telemarketer.
• Click Submit.

You’ll be provided with a chain ID with the Pending status. Follow the above steps to generate another chain ID for backup purposes.

Once done, you can submit them from your Zoho ERP organisation for our approval. To do this:

• Go to Settings.
• Under Organization Settings, select SMS Notifications under Customization.
• Click Edit DLT Configuration in the top right corner of the page.
• In the DLT Registration Details pop-up, enter the chain IDs.
• Click Submit for Approval.

We’ll verify and approve your chain IDs within one week. However, due to additional validations, it might take up to two weeks. Once approved, you’ll be notified via email and in-app notifications. You can then proceed to approve the requests on your DLT operator’s website.

If your chain IDs are not approved, email us at support@zohoerp.com.

Once this process is completed, you can send SMS notifications to your customers with ease. TRAI will also be able to trace the trail of messages you send your customers, ensuring compliance with its regulations.