Besides automatic retries can I perform a manual retry?

Yes, you can. Here’s how to retry manually:

• Go to Sales on the left sidebar.
• Navigate to the Invoices at the top.
• Select the overdue invoice related to the subscription.
• Click the dropdown next to Record Payment and select Charge Customer.

Zoho ERP will try to charge the customer’s card. This manual retry is not associated with any of the automatic retries and any automatic retries left will function as usual.

You can use the Payment Failures report to get the list of all the customer for whom the payment has failed.