I have created multiple invoices for an item in an order. How do I handle the product returns in this case?

Assume that you have shipped 10 pieces of cloth for which you split the billing into INV-01 (three pieces), INV-02 (three pieces) and INV-03 (four pieces). Upon receiving the package, your customer changes their mind and initiates a return for a total of five pieces - two pieces from INV-01, 1 piece from INV-02 and 2 pieces from INV-03. To handle this in Zoho ERP:

Step 1: Create a sales return

• Navigate to Sales on the left sidebar.
• Select Sales Orders from the top module bar.
• Open the partially or completely fulfilled sales order for which you want to create a sales return.
• Click Create and select Sales Return.
• Enter the sales return details and click Save.

Step 2: Create receives for the items in the sales return

• Open the required sales return.
• Click Receive.
• Enter the items and quantities to be received.
• Click Receive.

Step 3: Create a credit note for the sales return

• Navigate to Sales on the left sidebar.
• Select Sales Returns under Invoices from the top module bar.
• Open the sales return and click Create Credit Note.
• Fill in the required details.
• Click Save.

Step 4: Record a refund

• Open the credit note.
• Click on More and select Refund.
• Enter the refund amount and select the expense account.
• Click Save.