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Customer Approval For Time Entries

Customer Approval allows you to get your time entries verified and approved by the customers you’re working for. This would let the customers know the total number of hours you’ve worked for them. The approved time entries alone can later be invoiced to the client.

Understand Customer Approvals

Let us try to understand Customer Approval with the help of a scenario.

Scenario: Andy and his team of employees work on a project, for which they are paid based on the number of hours they work. He records the work done by each employee and sends the time entries to his customer for approval. The customer gets to know the exact number of hours spent on each task and the total time spent on finishing the project. Once the time entries are approved by the customer, Andy can invoice the client for the same, thus making the whole process smooth and easy for both the Andy and his client.

Enable Customer Approvals

  • Log in to your Zoho ERP organization.
  • Go to Settings by clicking the Gear icon in the top right corner.
  • Select Timesheet under General in the Module Settings pane.
  • Check the Enable Customer Approvals for time entries option.

If you haven’t enabled projects and timesheets in the customer portal, a pop-up will appear asking you to enable it.

  • Check the Enable Projects and Timesheet in Customer Portal option.
  • Click Save and Enable to let your customers view your customer approvals from the Customer Portal.

Insight: Customer Approvals are only available for customers for whom you’ve enabled the customer portal.

Create Customer Approvals

Once you have enabled Customer Approval, you can view it by going to Time Tracking and selecting Customer Approvals.

Customer Approvals are available only for projects for which you’ve enabled them.

To enable Customer Approval for a project:

  • Mark the box Enable Customer Approval for the time entries of this project when creating a new project or editing an existing project.

There are two ways through which you can create customer approvals:

1. From the Customer Approvals Module

  • Go to Time Tracking on the left sidebar.
  • Navigate to the Customer Approvals module at the top.
  • Click + New Create Approval in the top right corner.

2. From the Timesheet Module

  • Go to Time Tracking on the left sidebar.
  • Navigate to the Timesheet module at the top.
  • Select the time entries that need to be sent for approval.
  • Click the Submit for Customer Approval button on the top.

Once you choose any of the above methods, you’ll need to fill in the following details:

  • Choose a customer from the Customer Name dropdown.
  • Provide a name for the approval in the Name field.
  • Select the projects for which you’d like to include time entries from the Projects dropdown.
  • Add a description (if any) for the customer approval in the Description field.
  • Choose a due date in the Due Date field if you want your client to approve the time entries before a specific date. 
  • Select the time entries you wish to send your customer under Timesheet.
  • Click Save and Submit to save and submit the approval immediately. Next, click Submit for Approval in the following pop-up.
  • Click Save to save and submit it later.

**Note: You cannot include the time entries that have already been invoiced in a customer approval.

Customer Approval Actions

The Customer Approvals tab lists all your customer approvals which can then be submitted, approved or rejected.

Approving Customer Approvals

There are three ways by which a Customer Approval can be approved.

1. From the Customer Portal

  • Your customers can view your customer approvals from the Timesheet tab in the Customer Portal. 
  • From here, they can then approve a time entry by clicking the Approve button on the top right corner. 

As soon as a time entry is approved, you will get notified within Zoho ERP.

2. From the Timesheet Module

  • Go to Time Tracking on the left sidebar.
  • Navigate to the Timesheet module at the top.
  • Select the time entries that need to be approved.
  • Click Mark as Approved button on the top to approve them.

3. From the Customer Approvals Module

  • Go to Time Tracking on the left sidebar.
  • Navigate to the Customer Approvals module at the top.
  • Select a time entry that you’d like to approve and click the More dropdown.
  • Select Mark as Approved.
  • Click Yes in the following pop-up to approve the time entry.

Rejecting Customer Approvals

Customer Approvals can be rejected in three ways as well.

1. From the Customer Portal

  • Your customers can view your customer approvals from the Timesheet tab in the Customer Portal. 
  • From here, they can then reject a time entry by clicking the Reject button on the top right corner.
  • Your client will then be asked to enter a reason for rejecting the approval.

You will be notified if any of your time entries are rejected along with their reason within Zoho ERP.

  • You can view a reason for the rejection under the Comments & History section from the customer approval page. You can also add or delete your comments from there. 

Note: You can use this comment section to exchange messages and discuss about time entries with your customers.

2. From the Timesheet Module

Sometimes, your customers may directly tell you that they don’t approve of an invoice instead of rejecting it from the customer portal. In such cases, you can manually mark invoices as rejected. To do so:

  • Go to Time Tracking on the left sidebar.
  • Navigate to the Timesheet module at the top.
  • Select the time entries that need to be marked as rejected.
  • Click the More dropdown and select Mark as Rejected.

3. From the Customer Approvals Module

  • Go to Time Tracking on the left sidebar.
  • Navigate to the Customer Approvals module at the top.
  • Select the time entry that needs to be marked as rejected.
  • Click the More dropdown and select Mark as Rejected.

Note: Only submitted customer approvals can be marked as rejected.

Other Actions in Customer Approval

Let us take a look at some of the actions that can be performed in Customer Approvals.

Edit, Print, Download and Delete Customer Approvals

Here are the list of actions that can be performed upon a customer approval:

  • Print - Click the Print icon to print your customer approvals.
  • PDF - To download your customer approvals as PDFs, click the PDF icon. 
  • Edit - To edit your customer approvals, click the Edit icon on the top right corner.
  • Delete - To completely delete your customer approval, click the More dropdown and select Delete.

Customer Approval Filters

We have a set of filters based on which you can filter your customer approvals and list them.

Customer Approvals can be listed based on their status and the customer names. The status can be chosen from the Status dropdown and the customer name can be chosen from Select Customer dropdown. The following are the status filters that are available in Zoho ERP for Customer Approvals:

  • All 
  • Approved
  • Rejected
  • Pending Submission
  • Pending Approval
  • Approval Overdue

These filters can also be used by your customers from the Customer Portal.

Disable Customer Approval

Prerequisite: To disable the Customer Approvals feature for your organization, you will have to disable Customer Approvals for every individual project for which you have enabled customer approvals. To do so:

  • Unmark Enable Customer Approval for the time entries of this project by editing an existing project.

Next, to disable Customer Approvals for your organization:

  • Go to Settings by clicking the Gear icon in the top right corner.
  • Select Timesheet under General in the Module Settings pane.
  • Unmark Enable Customer Approvals for time entries.
  • Click Save.