Cancellation Preferences

Cancellation Preferences helps you collect reasons and feedback from your customers when they cancel their subscriptions from the Customer Portal, or when you manually cancel a subscription for a customer. This helps you understand why customers are leaving and improve retention strategies.

Here’s how you can set cancellation preferences for your organization:

• Go to Settings.

• Select Cancellation Preferences under Subscriptions in Settings.

• Choose one of the following options:

  • Simple Option: Choose this option to display the Reason for Cancellation text box when cancelling a subscription. Check the Make reason mandatory box to ensure a reason is entered before the subscription is cancelled.

  • Advanced Option: Choose this option to allow customers to select from predefined cancellation reasons. You can add new reasons by clicking Add Reason.

• Click Save to apply your changes.

Now, whenever a subscription is cancelled you can collect the reason for cancellation from your customers based on the preference that you’ve set.