Organization Profile

The organization profile lets you manage the core details of your business like the organization name, address, industry, business type, and similar details. When you created the organization, you would have entered some of these details, and they will be auto-populated here. These details automatically appear on your transaction PDFs and email notifications. In this document, you’ll learn how to edit and update them.

To set up your organization profile:

• Log in to your Zoho ERP account.

• Navigate to Settings in the top-right corner and click Profile under Organization.

• In the Organization Profile page, fill out the necessary details. The fields that are marked with an asterisk (*) are mandatory.

• The fields are grouped into the following sections for your convenience:

  • Basic Details
  • Address Details
  • Contact Details
  • Regional Settings
  • Additional Settings

• Click Save to update your preferences.

Basic Details

The Basic Details section allows you to define your company’s primary information, including its name, logo, industry, and location.

Upload your Organization Logo

You can upload your organization’s logo in Zoho ERP to display it in your transaction PDFs and email notifications. This will strengthen your brand identity and improve visibility.

The Head Office or Primary Location will continue to retain the same logo as your organization logo.

To upload your organization logo:

• Click the Upload Your Organization Logo button.
• In the popup, select your image file and click Open.

The uploaded logo will automatically appear on your transaction PDFs and all email notifications sent from Zoho ERP. This logo will also reflect in the Branding section under Organization.

To delete your organization logo:

• Click the Delete icon located below your logo.
• In the popup, click Delete to confirm.

Once deleted, the logo will be removed from all transactions and email notifications in Zoho ERP.

Edit Organization Name

You can edit the organization name entered while performing the initial setup of your organization.

• Enter the full legal name of your organization in the Organization Name field. The name can contain up to 100 characters.

Choose Industry

Select or enter the industry sector in which your business operates. For example: Automotive, Construction, Financial Services, and the like.

Change Organization Location

The organization location is auto-populated based on the country selected during the initial setup process. Once set, the organization’s location cannot be changed. To use a different country, you’ll need to create a new organization with the desired location.

Address Details

You can edit and manage your organization’s address details, including the primary address and an additional address for payment stubs.

Edit the Primary Organization Address

The organization address is pre-filled based on the details provided during the initial setup process. To edit the organization address:

• Click the Edit icon next to Organization Address on the Organization Profile page.

• Enter the new address in the Edit Organization Address pop-up and click Proceed.

• Set your preference for how the updated address should apply in the organization:

  • Update New Transactions: Applies the new organization address only to transactions created from this point onward.
  • Update All Transactions: Applies the new organization address to both existing and future transactions.

• Once you’ve selected, click Save Preference.

Add a Different Address for Payment Stubs

Enable this option to add a remittance address that appears only in the payment stub section of invoices, separate from your primary business address. This is useful for businesses that have a different address for receiving payments. The address can contain up to 255 characters.

Contact Details

You can manage your organization’s contact details, including the primary contact person and the website URL.

Add a Website URL

Enter your company’s website URL in this field. This information is useful for customers who want to learn more about your business.

Change your Primary Contact

The Primary Contact displayed in the Organization Profile is the email address that you had provided while signing up for Zoho ERP. It serves two key purposes:

• Communication from Zoho: You’ll receive important updates related to your Zoho ERP subscription, usage alerts, and account-related notifications at this address.
• Default Sender Email: This address is also used as the default “From” field when sending quotes, invoices, and other communications to your customers or users from Zoho ERP, unless you manually change them.

If you want to use another email address as the primary contact in Zoho ERP, you can change it. Here’s how:

• Click the Gear icon next to the Email field and you’ll be redirected to the Sender Email Preferences page. Here, you can add a new sender email address, verify it, and mark it as the primary contact in Zoho ERP. Once marked, all of your transaction-related communications will be sent from this email by default.

Regional Settings

You can configure your organization’s regional preferences, such as base currency, fiscal year, report basis, language, time zone, and date format.

Change Base Currency

The base currency is the primary currency used for all transactions and financial reporting in your organization. It is set during the initial setup of your organization and cannot be changed later. All foreign currency transactions will be converted back to this base currency for reporting. If you need to use a different base currency, you will have to create a new organization with the desired currency.

To edit your currency settings:

• Click the Gear icon next to the Currency field.

• In the following popup, you can update the following:

• Currency Symbol: Edit in this field to customize how your currency appears in transactions. (For example, you can edit ₹ and replace it with Rs)

• Currency Name: Edit the display name of the currency chosen.

• Decimal Places: Select the number of digits that should appear after the decimal point in monetary values from the Decimal Places dropdown. Most currencies use 2 decimal places (For example, 123.45).

• Format: Choose your preferred number grouping format from the Format dropdown (For example, 12,34,567.89).

• Rounding Method: Select how monetary values should be rounded off from the Rounding Method dropdown (For example, Round Half Up).

Set Fiscal Year

The fiscal year defines the accounting period for your organization, which may differ from the calendar year. Different companies and businesses follow different fiscal years. Select the one that aligns best with your organization’s accounting practices and regulatory requirements.

To change the fiscal year:

• Click the dropdown next to Fiscal year on the Organization Profile page. Select your desired month range. (For example, April-March)
• Click the Start Date dropdown and choose the starting day of the month.
• Review the updated period in the field below the Fiscal Year dropdown.

Choose Report Basis

The Report Basis you choose in Zoho ERP determines when income and expenses are recognized in your accounting reports. Remember that your choice affects how your post-tax financials are calculated. If you’re unsure which basis to use, consult a tax advisor or accountant.

To choose a report basis:

• Navigate to Report Basis in the Organization Profile page.

• Here, you can choose any one of the following options:

  • Accrual: In the accrual basis, income is recorded when it is earned, not when payment is received, and expenses are recorded when they are incurred, not when they are paid. Hence, tax is owed when an invoice is issued. This method provides a more accurate picture of your organization’s financial position by matching revenues with the expenses related to them within the same reporting period. For example, if you issue an invoice in January but receive the payment in February, the income is still recorded in January.
    
    
  • Cash: In the cash basis, income is recorded only when payment is actually received, and expenses are recorded only when they are paid. Hence, tax is owed only when payment is received. This method reflects the actual cash flow of your business, making it simpler to track money in and out, especially for small businesses. For example, if you issue an invoice in January but receive the payment in February, the income will be recorded in February.

Change Organization Language

You can change the language of your Zoho ERP interface to suit your preference. This will affect the language used in menus, buttons, and other interface elements. To change the language of your organization:

• Navigate to the Language dropdown on the Organization Profile page.
• Choose the language in which you would like to maintain your organization.

Choose the Preferred Communication Languages

You can set your preferred communication language for all email notifications sent from Zoho ERP. This ensures that your customers receive communications in a language they understand.

• Navigate to the Communication Languages dropdown on the Organization Profile page.
• Select one or more languages from the list.

Set Time Zone

Zoho ERP sets the time zone automatically based on the location you select during sign-up.

Choose Date Format

Select the date format that is most commonly used in your country or specific to your organization from the dropdown. This format will be applied to all transactions you create and their PDFs. Here’s how:

• Navigate to Date Format on the Organization Profile page.
• Click the dropdown next to it and select your preferred format (For example, dd-MM-yyyy 23-06-2025).
• Also, choose the separator from the adjacent dropdown (For example, -, /, or .).

Additional Settings

You can manage additional settings related to your organization, such as tax registration numbers and company identification numbers.

Add Company ID

The Company ID is a unique identifier assigned to your business by the government or an official regulatory body. This field is a jurisdictional requirement and varies by country. For example, SIRET in France, ACN in Australia, BN in Canada and the like.

• Navigate to Company ID on the Organization Profile page.
• From the dropdown, select or enter the label (For example, SEC).
• Enter the company ID number in the adjacent text box.
• If you want to include this company ID in your transaction PDFs, you’ll need to include its corresponding placeholder in the Organisation Address format. Now, it will appear along with your organization address.

Add Other Additional Fields

If you wish to record any extra information to your organization’s profile that isn’t available in the standard fields. These are user-defined label-value pairs. To add additional fields:

• Navigate to the Additional Fields section on the Organization Profile page.
• Click + New Field.
• In the Label Name field, enter the name for the additional field (For example, Parent Company).
• In the Value field, enter the corresponding information (For example, Zylker Group Ltd).

If you want to include this additional field in your transaction PDFs, you’ll need to include its corresponding placeholder in the Organisation Address format. Now, it will appear along with your organization address.