Basic Functions in Payments Received

The Payments Received module helps you record, track, and manage all payments collected from customers. Payments can be applied to invoices, retainer invoices, or stored as customer advances for future use.

Record Payments

Zoho ERP allows you to record payments against invoices, or as advances from customer.

Invoice Payment

To record an invoice payment for a customer:

• Navigate to Sales on the left sidebar.

• Select Payments Received under Payments from the top module bar.

• Click + New in the top-right corner.

• Under Invoice Payment tab, fill in the required details:

  • Customer Name: Select the customer from whom the payment is received.
  • Amount Received: Enter the total amount collected; enable Pay full amount to clear all outstanding invoices.
  • Payment Date: Date on which the payment was received.
  • Payment#: Auto-generated payment number that can be customized using the Gear icon.
  • Deposit To: Account into which the payment amount is deposited.
  • Tax Deducted: Mark if tax was deducted by the customer and choose the tracking account.

• Split the payment amount received from the customer among their outstanding invoices.

  • Clear Applied Amount: Removes all applied payment amounts from invoices.
  • Pay in Full: Applies the entire Amount Due as payment for the invoice.
  • Amount Received: Total payment collected from the customer.
  • Amount Used for Payments: Portion of the payment applied to invoices.
  • Amount Refunded: Amount returned to the customer.
  • Amount in Excess: Unused amount saved for future use.

You can add notes, attach files, or send a thank-you message to the customer. Enable Notify via SMS to inform the customer about the payment received, then click Save.

Customer Advances

Customer advances allow you to record payments received before issuing an invoice.

To record a customer advance:

• Navigate to Sales on the left sidebar.
• Select Payments Received under Payments from the top module bar.
• Click + New and switch to the Customer Advance tab.
• Enter the required details and click Save.
  • Customer Name: Customer for whom the advance is recorded.
  • Place of Supply: Location where the supply of goods or services takes place.
  • Description of Supply: Description shown on the payment receipt.
  • Amount Received: Total advance amount collected from the customer.
  • Tax: Applicable tax for the advance payment.
  • Payment Date: Date on which the advance was received.
  • Payment #: Auto-generated payment number configurable using the Gear icon.
  • Payment Mode: Mode through which the customer paid.
  • Deposit To: Account used to track the customer advance.
  • Reference #: Reference number for internal tracking.
  • Notes: Internal notes for your reference.
  • Attachments: Supporting files related to the advance.