Invoice Payments

There are multiple ways in which you can collect and record payments in Zoho ERP based on your business needs:

• Online Payments
• How Online Payments Work in Invoices
• Charge Customer’s Card
• Record Offline Payments
• Write Off an Invoice

Online Payments

Collecting payments online from your customers is one of the safest and fastest ways to get paid for your invoices. You can enable your customers to pay online by integrating Zoho ERP with popular payment gateways. Depending on the payment gateway, your customers will be able to pay via their credit cards, debit cards, net banking, and other payment options offered by the payment gateway.

Find the payment gateways that can be integrated with Zoho ERP and set them up.

How Online Payments Work in Invoices

Once you set up a payment gateway integration, by default, the payment gateway will be marked as the mode of payment in the invoice under the online payments section. When you send this invoice to your customer, they will be able to pay online using one of the available payment options.

If you have configured multiple payment gateways, you can select the payment gateway through which you want to receive payments from your customers. Here’s how:

• Log in to your Zoho ERP organization.
• Go to the Sales module in left side bar.
• Hover over Invoices in the modular bar and select Invoices from the dropdown.
• Select the invoice for which you want to select your preferred payment gateway and click Edit on the top bar.
• Scroll down to the section below Terms and Conditions where you will see the list of payment gateways that you had integrated with Zoho ERP.
• Select your preferred payment gateway through which you want to receive payments from your customer.

• Click Save and send it to your customer.

Now, your customer will be able to pay you from the Customer Portal, from the invoice email you had sent them, or from the invoice link you had shared with them.

Charge Customer’s Card

Another way to collect payments is by charging your customers directly for an invoice using online payment gateways.

To charge your customers:

• Log in to your Zoho ERP organization.
• Go to the Sales module in left side bar.
• Hover over Invoices in the modular bar and select Invoices from the dropdown.
• Select the invoice for which you want to charge your customer’s card.
• Click the Record Payment dropdown in the top right corner of the page and select Charge Customer.
• Enter the Amount to be charged and select a Payment Gateway from the dropdown.
• Enter all the details necessary for the payment gateway to process the payment and click Proceed.
• If the transaction is successful, you will get an alert saying that the transaction has been processed and the invoice’s status will change to Paid. Else, you will get an error message asking you to try again.

Record Offline Payments

If you are receiving a cash payment for an invoice or through some other mode of payment, you can record the payment manually. To record payment:

• Log in to your Zoho ERP organization.
• Go to the Sales module in left side bar.
• Hover over Invoices in the modular bar and select Invoices from the dropdown.
• Select the invoice for which you want to record the payment.
• Click the Record Payment dropdown on the top right corner of the page and select Record Payment. OR
• Click Record Offline Payment to record the payment.
• Enter the payment details such as the Amount Received, Payment Date, and Deposit To account.
• If the customer does not pay you the full amount, enter the amount you’ve received in the Amount Received field.
• Click Record Payment and it will be recorded as a partial payment.

Write Off an Invoice

When your customer doesn’t pay you for an invoice and all attempts at making them pay have failed, you can write it off. The amount of the invoice that you write-off will reflect on the Bad Debt account in the reports.

To write-off an invoice:

• Log in to your Zoho ERP organization.
• Go to the Sales module in left side bar.
• Hover over Invoices in the modular bar and select Invoices from the dropdown.
• Select the invoice you want to write off.
• Click Record Payment > Write Off.
• Enter the reason for the write off.
• Click Write Off.

If you want to revert the write off, click the Cancel Write Off button in the top right corner of the page.