Set Up and Manage Zoho Payments
Zoho Payments is an online payment solution that lets you seamlessly collect one-time and recurring payments from your customers. In the India edition, you can collect payments in INR using UPI, cards, net banking and bank transfer (early access).
Note: Refer to the Zoho Payments’ pricing page to know the transaction charges.
Set Up Zoho Payments
To get started, you’ll have to create a new Zoho Payments account from Zoho ERP.
Prerequisites:
- Ensure you are either the business owner or an authorised person to share business details and set up and manage Zoho Payments.
- Keep the business details and documents handy to get started with Zoho Payments.
To create your Zoho Payments account:
- Go to Settings and select Customer Payments from Online Payments.
- Click Set Up Now next to Zoho Payments, and click Yes, Continue in the pop-up.
Pro tip: If you already have a Zoho Payments account, click Connect Existing Zoho Payments Account to link it to your Zoho ERP account. Once linked, you’ll be able to use this account to collect payments for your organisation.
- Check the I confirm that I am authorized to share business details, set up and manage Zoho Payments box to provide authorisation.
- Click Set Up Zoho Payments.
Complete the setup by entering the details in the following sections:
| Section | Description |
|---|---|
| Business Profile | Enter your basic business details. Provide the other required business-related details and documents based on your Business PAN. |
| Business Representative | Share the details of the individual engaged in the direction and control of the business. Enter their details and submit the requested documents for verification. |
| Business Owners | Provide the details and documents of all the business owners with significant ownership (10% or more) in your business. |
| Business Policies | Provide your business policy website URL or generate a template. Your policy should cover customer rights, data protection, payments, and refunds. |
| Order Fulfillment | Provide details about your business model, the products you offer, including how and when you deliver them to your customers. |
| Bank Account | Share the details of the bank account in which your payout should be deposited. |
- Enter the required details and click Save and Next at the end of each section.
- Review the details on the Summary page.
- Check the I agree to the Terms of Service and Privacy Policy of Zoho Payments box and click Submit.
Once done, you will be redirected to Zoho ERP. Here, you can view the details of your Zoho Payments account, like your Account Status and Account ID, and configure your settings. Learn more about setting up Zoho Payments.
Note: It might take up to 2 days for a new Zoho Payments account to be verified and activated.
Collect Customer Payments
Enable Payment Options
Your customers can pay you through Zoho Payments if you’ve enabled Zoho Payments as a payment option in your invoices.
Note: You can enable Zoho Payments as a payment option only after the account is active.
To enable:
- Go to the Sales module.
- Go to the Invoices or Subscriptions tab.
- Create a new invoice or a subscription with the necessary details.
- Scroll to the bottom of the page and check Zoho Payments as a payment option.
- Click Save for an invoice, or Continue to review the plan and then click Create for subscription.
Your customers can pay you through the payment methods enabled in Zoho Payments.
Receive Payments from Customers
After you’ve enabled Zoho Payments in the payment options, your customers can pay through the shared link or the customer portal.
To make invoice payments, your customers will have to:
- View the invoice from the customer portal or email.
- Click the Pay Now button, and they will be redirected to the payment page.
- Choose the payment method and click PROCEED TO PAYMENT.
- Enter the credentials or scan the QR and click Pay.
If you want your customers to pay via the hosted payment page, they need to:
- Enter the required details in the hosted payment page.
- Click Checkout with Zoho Payments and select a payment method.
- Enter the card credentials or scan the QR and click Pay.
Insight: Customers can also make payments from the invoices list page in the customer portal.
Once the payment is successful, you will receive an email regarding the online payment made by your customer, and the invoice’s status will be marked as paid. The payment will be settled in your bank account during the next payout.
Configure Bank Feeds
You can configure accounts for bank feeds to track transactions from Zoho Payments. This will help you match and reconcile transactions easily.
To configure accounts for bank feeds:
- Go to Settings and select Customer Payments from Online Payments.
- Click Configure Feed Accounts under Zoho Payments.
In the pop-up that appears, select the accounts for the following fields:
| Account | Description |
|---|---|
| Account where Zoho Payments transfers money | The bank account where Zoho Payments deposits payouts. |
| Account which tracks money held by Zoho Payments | Tracks payments collected and refunds processed through Zoho Payments. |
| Account To track transaction fees | Records transaction fees charged by Zoho Payments. |
| Account to Track other sales | Tracks sales processed outside Zoho ERP. |
- Click Save.
Once configured, these accounts will automatically track the transactions made through Zoho Payments. To update these accounts, click the Edit Settings dropdown and choose Manage Feeds or click Disable Feeds to deactivate them.
Edit Zoho Payments Settings
If you want to update the account details or payment methods, you can edit the settings.
Note: You might be requested to submit additional details or documents to verify the updated business or individual details.
To edit:
- Go to Settings and select Customer Payments from Online Payments.
- Click Edit Settings next to Zoho Payments. You will be redirected to Zoho Payments.
- Make the necessary changes.
- Click Save.
Zoho Payments’ settings will be updated.
Disable Zoho Payments
If you don’t want your customers to pay you through Zoho Payments, you can disable Zoho Payments.
Warning: The bank feeds will be disabled. You’ll need to manually record any payouts or refunds for payments that were previously collected through this account.
To disable:
- Go to Settings and select Customer Payments from Online Payments.
- Click the Edit Settings dropdown and click Disable.
- Provide a reason for disabling Zoho Payments, then click Disable.
Zoho Payments will be disabled in Zoho ERP.