Integrate Paytm with Zoho ERP

Zoho ERP integrates with Paytm, an Indian payment gateway, to receive payments from customers through multiple options such as credit and debit cards, internet banking, Paytm Wallet, and UPI. With Paytm’s UPI mode, customers can make payments by entering their UPI ID from any UPI-compatible app, such as Google Pay, BHIM, or PhonePe.

Note: This integration is applicable only to the Indian edition of Zoho ERP and the supported currency is INR.

Set Up Paytm

Connect Paytm Account

To get started, you will have to connect your Paytm account with Zoho ERP. If you don’t have an account, you can create one and proceed with the integration.

Note: If you do not have a business account yet, you can create one by clicking Sign Up Now. In the page that follows, provide the details of your business, the address, and other details to submit your request.

To set up:

Go to Settings and then select Customer Payments under Online Payments.
Click Set Up Now next to Paytm.
Click Add Merchant ID, and then click Yes, Continue in the pop-up.

Insight: You can also configure the Payment Terminal for your Paytm account by selecting Add Merchant ID next to Configure Payment Terminal

Enter your Merchant ID and Merchant Key provided by Paytm when you created your business account.
Enable QR if you want, and enter the QR Merchant ID, QR Merchant Key and QR Merchant GUID.
Click Save.

Your Paytm account will now be connected with Zoho ERP.

Collect Customer Payments

Enable Payment Options

Your customers can make payments through Paytm once you’ve enabled it as a payment option in your invoices and subscriptions.

Note: You can enable Paytm as a payment option only after the account is active.

To enable:

Go to the Sales module.
Select the Invoices or Subscriptions tab.
Create a new invoice or a subscription with the necessary details.
Scroll to the bottom of the page and check Paytm as a payment option.
Click Save for an invoice, or Continue to review the plan and then click Create for subscription.

Your payments will now be collected via Paytm.

Receive Payments from Customers

After you’ve enabled Paytm in the payment options, your customers can pay through the shared link or the customer portal.

Insight: In some cases, Paytm will levy charges when your customers make online payments via Paytm. These charges will be borne by you (the merchant), and not by your customers. Zoho ERP will not levy any additional charges. Know more about Paytm pricing.

To make invoice payments, your customers will have to:

View the invoice from the customer portal or email.
Click the Pay Now button, and they will be redirected to the payment page.
Choose the payment method and click PROCEED TO PAYMENT.

Your customers can pay using their preferred payment method to complete the transaction.

If you want your customers to directly sign up for a plan, you can set up a hosted payment page and share it with them. To make payments, your customers will have to:

Enter the required details in the hosted payment page.
Click Paytm and select a payment method.
Click Pay Now to complete the transaction.

Once paid, your customers will be subscribed to the plan.

Track Paytm Transactions in Zoho ERP

In Zoho ERP, you can track your Paytm related transactions in two ways:

Track Transactions Through the Paytm Clearing Account

All transactions processed through Paytm are fetched and displayed in the Paytm Clearing account. You can access this account from the list of accounts in the Accounting module (this account will be created automatically once the integration is complete).

To track and monitor these transactions:

Go to Accounting, select the Banking tab, and choose the Paytm Clearing account.
Switch to the Dashboard tab to view the account summary and the payments collected through Paytm.
Go to the Transactions tab to view a list of all transactions, including consolidated sales and the fees charged by Paytm.

If Paytm owes you any amount, you can view it under Amount in Zoho ERP at the top-left corner of the page.

Track Transactions Through the Account Transactions Report

In Zoho ERP, you can filter and track transactions related to Paytm using the Account Transactions report.

To filter the report:

Go to the Reports module and click Accounting under Report Category.
Select Account Transactions and click + More Filters at the top of your report.
Select Account from the field dropdown, is in from the comparator dropdown, and Paytm Clearing from the account dropdown.
Click Run Report.

Your report with the transactions related to Paytm will be generated.

Edit Paytm Settings

You can modify the credentials, or update the bank account in which you track payments received from Paytm.

To modify:

Go to Settings and select Customer Payments under Online Payments.
Click Manage next to Paytm.
Click the More dropdown under Actions and select Edit.
Make the necessary changes and click Save.

The modified changes will be updated.

Delete the Integration

If you no longer want to use Paytm integration, you can delete it. Before deleting, uncheck Paytm as a payment option in unpaid invoices.

To delete:

Go to Settings and select Customer Payments under Online Payments.
Click Manage next to Paytm.
Click the More dropdown under Actions and select Delete.
Click OK to confirm.

The Paytm integration will be deleted from your Zoho ERP account.