Integrate Zoho ERP with Delhivery

Delhivery offers a comprehensive suite of logistics services tailored to meet the diverse needs of businesses across India. By integrating Delhivery with Zoho ERP, you can monitor every shipment in real time and deliver timely updates to your customers.

Benefits of the Integration

Automatically sync shipment orders from Zoho ERP to Delhivery.
Display accurate delivery charges at checkout by fetching live shipping rates.

Prerequisites: You must have an active Delhivery account.

Set Up the Integration

Log in to your Zoho ERP organisation.
Click Settings in the top right corner and scroll down to Extension & Developer Data.
Under Integration & Marketplace, select Shipping.
Under Delhivery, click Set Up Now.
In a new tab, log in to your Delhivery account.
Navigate to API Setup in Settings.
Click Copy to copy the API key.
Go back to Zoho ERP and paste the copied API key in the API Key field.
Click Save to complete the integration setup.

Once you integrate, your Zoho ERP account will be successfully linked with Delhivery.

Enable Live Shipping Rates

You can enable Live Shipping Rates for Delhivery shipping carriers, allowing your customers to view precise delivery charges during checkout.

To enable live shipping rates:

Log in to your Zoho ERP organisation.
Click Settings in the top right corner and scroll down to Extension & Developer Data.
Under Integration & Marketplace, select Shipping.
Under Delhivery, click Enable Live Shipping Rates.
Click Enable in the pop-up to confirm.

Configure Live Shipping Rates

Live shipping rates are calculated by Delhivery. You can markup or markdown the shipping rate and collect the applied rate from your customers. Here’s how:

Log in to your Zoho ERP organisation.
Click Settings in the top right corner and scroll down to Extension & Developer Data.
Under Integration & Marketplace, select Shipping.
Under Delhivery, click Configure Live Shipping Rates.
Enter values for the following fields:

Key Parameter	Description
Minimum Rate	The lowest shipping cost that must be applied to an order.
Maximum Rate	The highest shipping cost that can be charged for an order.
Adjust Rate	The rate by which the live shipping rate will be adjusted (marked up or marked down). The adjustment can be applied either as a percentage or a flat rate.
Round Off To	The specific amount to which the shipping cost will be rounded off.
Maximum Weight per Package	The maximum weight allowed for a single package using this shipping carrier.

Click Save to apply the configuration.

Scenario: Patricia owns an online kitchen equipment store and has integrated her Zoho ERP organisation with a shipping carrier. She sets a minimum shipping rate of ₹100, a maximum shipping rate of ₹300, includes a ₹10 markup for packaging, enables rounding to the nearest whole number, and adds a 20 kg package weight limit.

A customer places an order weighing 18 kg. The live shipping rate is ₹210.02. After applying the ₹10 adjustment, the rate becomes ₹220.02 and is rounded to ₹220. Since the rate falls within the configured limits and the package weight is under 20 kg, the shipping charge is applied successfully.

Create a Delhivery Shipment

Prerequisite: Ensure the dispatch address in Zoho ERP matches the pickup address in Delhivery. Street address and phone number must be accurate.

To create a delhivery shipment:

Log in to Zoho ERP Organisation.
Go to the Sales module in the left sidebar.
Switch to Sales Order tab and select the order you want to ship.
Click the Ship dropdown and select Ship via Carrier on the order details page.
Choose Delhivery as the shipping carrier in the shipment creation page.
Verify both the Dispatch Address and Destination Address, ensuring all details are accurate.
Click Save & Continue to proceed.
Select the Parcel Type, enter the Package Dimensions*, and choose your Shipment Mode under Service Tracking Preferences.
Click Calculate Rates to view the current shipping charges.
Click Create Shipment.

You can generate/download the shipping label immediately or later.

Note: Shipment status refreshes automatically every 12 hours; manually fetch updates via Check Status.

Edit the Integration

To connect Zoho ERP to a different Delhivery account (new API key):

Log in to your Zoho ERP organisation.
Click Settings in the top right corner and scroll down to Extension & Developer Data.
Under Integration & Marketplace, select Shipping.
Click Edit under Delhivery.
Enter the new API key and click Save.

Delete the Integration

To remove Delhivery as your shipping carrier:

Log in to your Zoho ERP organisation.
Click Settings in the top right corner and scroll down to Extension & Developer Data.
Under Integration & Marketplace, select Shipping.
Click Delete under Delhivery.
Click Ok to confirm.