Jornal Credits

Zoho ERP lets you create credits for both customers and vendors using Manual Journals in a single entry. This is especially useful when a customer is also a vendor for your business, as it allows you to manage credits efficiently without creating separate transactions.

Create Customer and Vendor Credits

You can create customer and vendor credits using manual journals.

Create credits for a customer

To create customer credits using a manual journal;

• Log in to your Zoho ERP organisation.
• Go to the Accounting module in the left sidebar.
• Switch to Manual Journals tab in the modular bar.
• Click + New Journal at the top of the page.
• In the New Journal page, enter the required details:
• Enter the Date and Notes for the journal.

In the journal table:

• Select Accounts Receivable in the Account column.
• Select the required customer in the Contact column.
• Enter the required amount in the Credits column.
• In the next line, select the debit account and enter the amount in the Debits column.
• Click Save and Publish.

The customer credits will be created using the journal.

Create credits for a vendor

To create vendor credits using a manual journal:

• Log in to your Zoho ERP organisation.
• Go to the Accounting module in the left sidebar.
• Switch to Manual Journals tab in the modular bar.
• Click + New Journal at the top of the page. In the journal table:
• Select Accounts Payable in the Account column.
• Select the required vendor in the Contact column.
• Enter the required amount in the Debits column.
• In the next line, select the credit account and enter the amount in the Credits column.
• Click Save and Publish.

The vendor credits will be created using the journal.

Create credits for a customer who is also a vendor

You can also record credits for a contact who acts as both a customer and a vendor in a single journal entry.

• Log in to your Zoho ERP organisation.
• Go to the Accounting module in the left sidebar.
• Switch to Manual Journals tab in the modular bar.
• Click + New Journal at the top of the page.
• In the New Journal page, enter the Date and Notes.

In the journal table:

• Select Accounts Receivable, choose the customer, and enter the amount in the Credits column.
• In the next line, select Accounts Payable, choose the vendor, and enter the amount in the Debits column.
• Click Save and Publish.

The credits will be created accordingly.

Apply Credits to Transactions

After creating the journal, you can apply the credits to customer invoices or vendor bills. To do so:

• Log in to your Zoho ERP organisation.
• Go to the Accounting module in the left sidebar.
• Switch to Manual Journals tab in the modular bar.
• In the list view page, select the journal for which you want to apply credits.
• Click Apply near Customer Credits to apply credits to invoices, or Click Apply near Vendor Credits to apply credits to bills.
• In the pop-up that appears, click Apply to Invoices or Apply to Bills.
• Enter the date in the Credits Applied On column.
• Enter the required amount in the Credits to Apply column.
• Click Save.

The credits will be applied to the selected transactions.

Delete applied credits

If you want to remove applied credits:

• Log in to your Zoho ERP organisation.
• Go to the Accounting module in the left sidebar.
• Switch to Manual Journals tab in the modular bar.
• In the list view page, select the journal for which you want to delete applied credits.
• Click Invoices Credited at the top of the journal PDF.
• Hover over the required credit and click the Delete icon.
• Click OK to confirm.

The applied credits will be removed from the transactions.

Import Applied Customer or Vendor Credits

To import applied credits, follow these steps:

• Log in to your Zoho ERP organisation.
• Go to the Accounting module in the left sidebar.
• Switch to Manual Journals tab in the modular bar.
• Click the More icon and choose Import Applied Customer Credits, or Import Applied Vendor Credits.
• On the next page, click Choose File to upload the import file. You can also download a sample file for reference.
• Select the Character Encoding and File Delimiter for the import file.
• Click Next.
• On the Map Fields page, verify that the fields are correctly mapped to the headers in the import file.
• If you want to reuse the same field mapping for future imports in this module, select Save these selections for use during future imports.
• Click Next.
• On the Preview page, review the details and click Import.

The credits will be imported and applied based on your preferences.

Export Applied Customer or Vendor Credits

You can export applied credits for record-keeping or reporting. To do so:

• Log in to your Zoho ERP organisation.
• Go to the Accounting module in the left sidebar.
• Switch to Manual Journals tab in the modular bar.
• Click the More icon and choose Export Applied Customer Credits, or Export Applied Vendor Credits.
• Select an Export Template. If you don’t have one, click + New Template from the dropdown.
• In the New Export Template pop-up:
• Enter a Template Name.
• Select the fields you want to include. Click + Add a New Field to add more fields.
• Click Save and Select.
• Choose the required Export File Format (CSV, XLS, or XLSX).
• Enter a Password to protect the file, if required.
• Click Export.

The applied credits will be exported in the selected format.