Online Store Settings
Preferences
Here you can configure and manage various settings for your online store. Below are the tabs where you can configure the preferred options:
General
Here’s how you can enable features for your online store:
- Click Settings in the top right corner.
- Scroll down to Module Settings.
- Click Prefernces under Online Store.
- In the General tab, you’ll see the following features:
| Features | Description |
|---|---|
| Specifications | You can choose to display the item specifications. |
| Coupons | After enabling this, you can create coupons for your customers and choose to list them on your online store. |
| Powered by Zoho Commerce | Enable this if you want your online store visitors to know that your store was powered by Zoho Commerce. |
| Cookie Bar | You can enable and configure the cookie bar for your online store. |
| Wishlist | Wishlists allow your customers to create a list of their favourite items. Customers can add or remove items from wishlist anytime. |
| Save for Later | Save for later is a section of the cart page that allows customers to remove one or more items from the active cart and buy them sometime later. |
| Buy Again | Customers that have signed up for the customer portal can repeat any of their past orders under the My Orders section. |
Configure Cookie Bar
Cookies help a website (in this case, your online store) remember information about your customers. This makes it easier and useful for your customers by enhancing their shopping experience when they visit your online store the next time. You can enable and display the cookie bar on your online store where your customers can accept or decline the cookies.
Here’s how you can enable and configure the cookie bar:
- Click Settings in the top right corner.
- Scroll down to Module Settings.
- Navigate to Preferences under Online Store.
- Navigate to the General tab, enable the Cookie Bar and click Configure.
| Features | Description |
|---|---|
| Allow Cookie Decline | Enabling this will give your customers an option to decline the cookies. |
| Show Cookie Decline Message | Enabling this will display a message after the cookies are declined by the customer. |
| Show Cookie Policy Link | Enabling this will link the cookie policy in the cookie bar. You can update this link by clicking Update in the Regions tab. |
| Theme | Choose a theme for the cookie bar. |
| Position | Select where you wish to position the cookie bar on the online store. |
Click Save and publish the changes for them to be reflected in your online store.
Coupons
A coupon is a promotional offer that provides customers with discounts or special deals on items during purchase. It can be applied at checkout within a specific validity period to reduce the order total. Here’s how you access the organization-level coupon settings:
- Click Settings in the top right corner.
- Scroll down to Module Settings.
- Click Prefernces under Online Store.
- Navigate to the Coupons tab.
| Features | Description |
|---|---|
| Show Item Coupons | Enable this to display coupons on the item details page. |
| Show Coupon Validity | Coupon validity indicates the time left before a coupon expiry. You can choose the countdown based on: Coupon Start Date: The countdown will begin from the start date selected during the coupon creation. Days Until Coupon Expiry: The countdown will begin based on the number of days entered in this field. For example, if you enter 2 days, the countdown will begin from 48 hours before the coupon expiry. |
| Show Coupon Usage | Enable this to display the percentage of coupon usage on the item details page. Show Usage After: The coupon usage will be shown on the online store only after it crosses the value entered in this field. |
| List Coupons During Checkout | Enable this to list all the active coupons on the checkout page. |
Checkout
You can add fields, customise layouts, and do many more actions related to your online store’s checkout page. Here’s how:
- Click Settings in the top right corner.
- Scroll down to Module Settings.
- Click Checkout under Online Store.
- Navigate to the General tab, you’ll see the following fields:
General
| Features | Description |
|---|---|
| Customers who can checkout | Select your checkout preference. In case you choose All users, you can enter Email and Phone number specifically for the guest users. |
| Additional Address Field | You can choose to provide an extra field for entering the address by enabling this option. |
| Notes | You can collect any additional information from your customers by enabling the notes field. |
| Company Name and Tax Details | Allow customers to enter their company name, VAT, GST, or other tax identification details for compliance and invoicing purposes. Ideal for B2B transactions. |
| Show Terms and Conditions | Add a terms and conditions page for online store and display it on your online store. |
| Restrict out of stock purchases | Prevent customers from purchasing products that are out of stock. Enabling this helps manage inventory and avoid overselling. |
| Split line item based on custom field values | When enabled, identical products in the cart will appear as separate line items if they have different custom field values (e.g., size, color, engraving text). |
| Restrict guest orders for existing customers | Enable this option to restrict customers from placing guest orders. |
| Order Fulfilment | Choose the order fulfilment types supported by your online store. |
| Set Minimum Cart Amount | Your customers can checkout from your online store only if they shop above a certain amount. |
Validation Rules
You can create rules to set restrictions on the data being recorded.
Rich Text
You can create multiple custom fields using the rich text format. Once created, you can add these custom fields to different sections of your online store’s checkout page.
Here’s how you can create custom fields for the checkout page:
- Click Settings in the top right corner.
- Click Checkout under Online Store.
- Navigate to the Rich Text tab and click + New.
- Enter the field name and the description.
- Click Save.
The custom field will be saved and can be added to the online store’s checkout page under the Checkout Layout tab.
Checkout Layout
You can navigate to the Checkout Layout tab to customise your online store’s checkout page. You can add sections, custom fields, and so much more. Here’s how:
- Click Settings in the top right corner.
- Scroll down to Module Settings.
- Click Checkout under Online Store.
- Navigate to the Checkout Layout tab and click + New Section or + New Field.
- Click Save and publish your changes for them to be reflected on your online store.
Customer Portal
You can enable the customer portal, which will allow your store visitors to become registered members. After the sign up process, they can then track and cancel their orders by signing in to the member portal anytime.
- Click Settings in the top right corner.
- Scroll down to Module Settings.
- Click Customer Portal under Online Store.
| Features | Description |
|---|---|
| Enable Customer Portal | Enable this if you wish to have a customer portal for your store visitors. Once enabled, you can configure the below options. |
| Mandatory Sign In | If you enable this, only registered signed up customers can access your store. |
| Enable Sign Up | Enabling this will allow your store visitors to sign up for the member portal. If not, you will have to invite them to join the member portal by adding their email address in the Members tab under Member Portal. |
| Log in method | The default log in method requires the customers to enter their email address and password. Security Assertion Markup Language (SAML) allows you to access multiple web applications using one set of login credentials. This means that a customer can login to the member portal using his/her Google or Facebook account. |
| Email Notification | Enable this if you wish to be notified via email every time someone signs up for the member portal. |
| Sign up form | You can select all the fields required during the signup by marking the checkboxes provided. By default, some of these fields will be marked mandatory, and you can select the rest of them as per your requirement. |
| Social Login | Configure social login for customers to log in using their Google, Facebook, or other supported social accounts. |
Domain and SSL
Domain
A domain name is a unique address that is used to identify and access websites. In other words, a domain name is the name chosen by a website owner that is brand compliant and is used to access the website.
Scenario: Patricia, a business owner, has an offline store named Zylker in a major city. The city has different stores on various streets, and Patricia’s store happens to be one among them. Zylker is easy to locate on the map, thanks to its unique name. Patricia now decides to scale her business by starting an online store. This would require setting up a website and choosing a domain name. The domain name on the internet is the online equivalent to the store address on a map, as your customers use this to reach your store.
Buy Domain
Here’s how you can buy a new domain name for your online store:
- Go to Settings in the top right corner.
- Scroll down to Module Settings.
- Click Domain and SSL under Online Store and click + Add domain.
- Click Buy Now.
- Search for a domain name, and you’ll see all the available ones. You can select one as per your requirements.
- Enter the registration details and click Continue.
- Check the plan details and click Continue.
- Review the order summary and click Confirm.
- Enter the billing address and payment details and click Make Payment.
The domain will be registered once the payment is done. Next, you will have to activate the domain.
You can activate this domain by accessing the link sent to your email address.
Map Domain
If you already own a domain, you can map it to Zoho Commerce. To do so:
- Go to Settings in the top right corner.
- Scroll down to Module Settings.
- Click Domain and SSL under Online Store and click + Add domain.
- Enter the domain name that you already own and click Continue.
- The domain name will be listed under the Domains tab. Hover over the domain and click Verify.
Edit Domain
You can edit and add a subdomain to your domain. To do so:
- Go to Settings in the top right corner.
- Click Domain and SSL under Online Store.
- Navigate to the Domains tab and hover over the domain and click Edit.
- Enter a subdomain
Verification Files
You can upload verification files for services like Apple Pay or asset links for Android application and publish your store. To do this:
- Go to Settings in the top right corner.
- Scroll down to Module Settings.
- Click Domain and SSL under Online Store.
- Switch to the Verfication Files tab.
- Click Upload File. Select the file to upload.
SSL Hosting
As an online store owner, you would want your website to be safe and secure as this gives your customers extra assurance. Secure Sockets Layer (SSL) is a safety protocol
Comments and Reviews
Configure how item reviews are collected, displayed, and managed on your online store. You can setup the following tabs:
Item Reviews
- Go to Settings in the top right corner.
- Scroll down to Module Settings.
- Click Comments and Reviews under Online Store.
- The item review preferences will be listed in the Item Reviews tab.
| Features | Description |
|---|---|
| Enable Item Reviews | Enabling this will allow visitors to leave reviews for your products. |
| Reviews Per Page | Choose the number of reviews to be displayed per page. The latest ones will be displayed on top. |
| Email Notification | Enable this to get an email notification for every review posted by your customer. Tips: Helps you respond quickly or take action on customer feedback. |
| Spam protection | Mark the checkbox if you want the visitor to enter a captcha before leaving a comment. This is helpful as the users will be restricted from spamming automated comments. |
| Moderation | Moderation can be turned off, done automatically or manually. When you Turn off moderation, all the comments left by your visitors or customers will be displayed on your website. Under Manual moderation, you will have to manually approve the comments to be displayed on the website. If you select Automatic moderation, you can auto-approve or reject comments based on certain words. |
| Allowed Users | You can decide who gets to leave a review. Verified buyers would be the customers verified by you and registered users are the ones that have signed up to your website. |
| Item review reminder | You can send a reminder to your customers asking them for a product review. The email will be triggered once the delivery is complete. |
| Allow photo reviews | Mark this checkbox to let tour customers post pictures as the product review. |
Blog Comments
Here’s how you can configure product reviews for your store:
- Go to Settings in the top right corner.
- Scroll down to Module Settings.
- Click Comments and Reviews under Online Store.
- Switch to the Blog Comments tab.
| Features | Description |
|---|---|
| Comments per page | Choose the number of blog comments to be displayed per page. The latest ones will be displayed on top. |
| Email Notification | Enable this to get an email notification for every comment posted by your customer. |
| Show Captcha | Mark the checkbox if you want the visitor to enter a captcha before leaving a comment. This is helpful as the users will be restricted from spamming automated comments. |
| Moderation | Moderation can be turned off, done automatically or manually. When you Turn off moderation, all the comments left by your visitors or customers will be displayed on your website. Under Manual moderation, you will have to manually approve the comments to be displayed on the website. If you select Automatic moderation, you can auto-approve or reject comments based on certain words. |
| Comment Access | All users include visitors and your customers while registered users include only the ones that signed up on your website. |
Online Store Comments
Manage how users can submit comments on your product pages. Below are the available settings and what each option does:
- Go to Settings in the top right corner.
- Scroll down to Module Settings.
- Click Comments and Reviews under Online Store.
- Switch to the Online Store Comments tab.
| Features | Description |
|---|---|
| Comments per page | Choose the number of comments to be displayed per page. The latest ones will be displayed on top. |
| Email Notification | Enable this to get an email notification for every comment posted by your customer. |
| Show Captcha | Mark the checkbox if you want the visitor to enter a captcha before leaving a comment. This is helpful as the users will be restricted from spamming automated comments. |
| Moderation | Moderation can be turned off, done automatically or manually. When you Turn off moderation, all the comments left by your visitors or customers will be displayed on your website. Under Manual moderation, you will have to manually approve the comments to be displayed on the website. If you select Automatic moderation, you can auto-approve or reject comments based on certain words. |
| Comment Access | All users include visitors and your customers while registered users include only the ones that signed up on your website. |
SEO
Optimize your online stores visibility in search engines using the tools available in your online store settings. Here’s how you can do it:
- Go to Settings in the top right corner.
- Scroll down to Module Settings.
- Click SEO under Online Store.
- You can view the following tabs:
| Tabs | Description |
|---|---|
| Robots Text | Automated programs used by search engines to help them understand which parts of your site should be crawled or ignored. This can help control how your store appears in search engine results. |
| Sitemap | This helps search engines index your site more effectively by listing all important pages. You can upload your sitemap in .xml format. |
| 301 Redirect | This permanently forwards visitors and search engines from an old URL to a new one. This helps preserve your site’s SEO rankings when pages are moved or URLs are changed. |
Forms
You can create forms for your customers in your online store and access the information received from the customers. Set up multiple fields and benefit from them by running surveys or questionnaires that help you understand your customers’ needs. The data received can then be viewed and exported in Forms under online store Settings.
Add Form
Here’s how you can add a form in your online store:
- Go to Settings in the top right corner.
- Scroll down to Module Settings.
- Click Forms under Online Store.
- Click + New in the top right corner.
While creating the form, you will see three different sections. The section to the extreme left of your screen contains all the predefined and custom fields. The middle section has two tabs- form properties and field properties. The form properties are common, while the field properties vary from one field to another. The section to the extreme right is the preview of your form.
| Features | Description |
|---|---|
| Form Name | The form name will be displayed at the top of the form on your website. |
| Field Link Name | Enter a field link name. |
| Submit button text | Enter text for a submit button. You can either stick to submit, or have a custom text that better suits your website. |
| Success message | Message to be displayed once the details are submitted successfully. |
| Enable CAPTCHA | Mark the checkbox to enable captcha to avoid spam. |
| Submit Action | Click and select the page for each action. To update any page, click Change Action. |
| Limit Form Submission | Set a limit for submission. |
| Limit one entry per IP address | Mark this to restrict only one entry per IP address. |
| Schedule Data Collection | Choose the frequency of collection of the data entered. |
Lastly, click Save in the top right corner. The form will be displayed on your website, and you will start receiving the response details.
Edit Form
You can make changes to the form. To do so:
- Go to Settings in the top right corner.
- Scroll down to Module Settings.
- Click Forms under Online Store.
- Select the form you want to edit
- Click Edit Form in the top right corner.
After making the required changes, click Save.
Add Record
You can also add a record on behalf of a customer. Here’s how:
- Go to Settings in the top right corner.
- Scroll down to Module Settings.
- Click Forms under Online Store.
- Select the form you want to add the record to
- Click Add Record in the top right corner.
After adding all the necessary details, click Save.
Receive Email Notifications
Here’s how you can receive email notifications every time your customers submit the form:
- Go to Settings in the top right corner.
- Scroll down to Module Settings.
- Click Forms under Online Store.
- Select the form you want to receive email notifications
- Click the three dots in the top right corner and click Email Notifications.
- Enable the checkbox that says Set email notifications and fill out the other fields. Once done, click Save.
Delete Form
Warning: All the data will be lost and cannot be restored after you delete the form.
You can delete the form if you no longer choose to use it. To do so:
- Go to Settings in the top right corner.
- Scroll down to Module Settings.
- Click Forms under Online Store.
- Hover over the form you’d like to delete, and a trash icon will appear
- Click Delete to finish.
Code
The Code in the online store settings allows you to customize the look and behaviour of your online store by injecting your own code. This is helpful for tracking or integrating third-party services.
Warning: Always double-check the code for errors and security risks. Incorrect code may affect the performance or layout of your store.
- Go to Settings in the top right corner.
- Scroll down to Module Settings.
- Select Code under Online Store.
| Features | Description |
|---|---|
| Header Code | Insert code that will be placed inside thetag of your store’s HTML. |
| Footer Code | Insert code that will be placed just before the closing tag of your store. |