## Zoho Commerce Help Documentation Index Access the complete documentation index at: https://www.zoho.com/en-fr/commerce/help/llms.txt Use this file to discover all available documentation pages before proceeding. # Dimension Prefill Option The dimension prefill option automatically fills in a shipment’s package dimensions, weight, and item quantity when you ship an order via a third-party carrier. Instead of entering these details manually, you can select a matching package and Zoho Commerce will prefill its dimensions to the shipment, reducing manual effort and errors while creating shipments. **Scenario:** Patricia runs an online furniture store and ships orders through an integrated carrier. When a customer orders a study table, Patricia creates a shipment and picks the package that matches the table’s dimensions from the list of live-rate packages. Zoho Commerce prefills the package’s length, width, height, weight, and quantity into the shipment, so Patricia doesn’t have to measure and enter these details manually before generating the shipping label. * * * ## How It Works Dimension prefill relies on the product or package dimensions configured for live shipping rates. Refer to the [Configure Package For Live Shipping Rates](/en-fr/commerce/help/live-shipping-rates/configure-packages-for-live-shipping-rates/) section for more details. When you create a shipment via a carrier, Zoho Commerce matches the order’s items to the configured packages and lists them along with their live shipping rates. Selecting a package and clicking **Apply Package Details** fills the package’s length, width, height, weight, and item quantity into the _Package Dimensions_ section of the shipment automatically. You can still edit the prefilled values if required before generating the shipment label. * * * ## Ship Via Carrier Zoho Commerce supports shipment through third-party carriers, making it easy to deliver orders to customers across the globe. Once integrated, you can create shipments, generate labels, and track deliveries directly from Zoho Commerce, streamlining the entire shipping process. **Prerequisite:** Integrate with any one of the shipment carriers listed in [Shipping Integration](https://www.zoho.com/en-fr/commerce/help/delhivery-integration/). If you have not integrated with any shipment carrier, you can [Ship Manually](https://www.zoho.com/en-fr/commerce/help/orders/#Ship-Manually). ### Create New Shipment To create a new shipment, 1. Navigate to the **Orders** module under _Sales_. 2. Select the confirmed sales order that you want to ship via carrier. ![Ship via carrier](/commerce/help/live-shipping-rate/dimension-prefill/ship-via-carrier.png) 3. Select **Ship via Carrier** from the **Ship** dropdown. (Or) Click **Ship via Carrier** in the _What’s Next_ section. You will be directed to the _New Shipment_ creation page. 4. If no shipping carrier is integrated, the popup will be displayed. ![Integrate shipment carriers](/commerce/help/live-shipping-rate/dimension-prefill/carrier-integration.png) 5. Click **Take me there** to integrate shipment carriers. You will be directed to the _Shipping Integrations_ page. Integrate with any number of shipping carriers listed in the _Shipping Integrations_ page. ### Validate Address In the _New Shipment_ page, validate the address to ship the order via the selected carrier. To validate address, 1. Select the required shipping carrier from the **Carrier** dropdown. ![Validate address](/commerce/help/live-shipping-rate/dimension-prefill/validate-address.png) 2. The **Dispatch Address** and **Destination Address** will be prefilled with the organization address and the customer’s address respectively. 3. Click **Verify Address** to validate the address. **Note:** The **Verify Address** option is available only in certain carriers. ![Change address](/commerce/help/live-shipping-rate/dimension-prefill/verify-address.png) 4. If you want to ship from a different address, click **Change Address** to select a different address. All the available organization addresses such as the business and warehouse locations are listed. 5. Select the required address to set as the dispatch address. ![Edit address](/commerce/help/live-shipping-rate/dimension-prefill/change-address.png) 6. Click the **Edit** icon against the respective address to edit it. 7. The **Delete** icon against the address is used to delete an existing address. 8. If you want to add a new address, click **New Address**. The _Edit Address_ popup will be displayed. 9. In the _Edit Address_ popup, enter the new address and click **Save**. ![New address](/commerce/help/live-shipping-rate/dimension-prefill/edit-address.png) 10. In the _Destination Address_, click **Verify Address** to validate it. ![Suggested destination address](/commerce/help/live-shipping-rate/dimension-prefill/suggested-address.png) 11. If the address is not valid, correct address will be suggested. 12. Click **Use this Address**, the _Edit Address_ popup will be displayed with the suggested address. 13. Click **Copy Address** to update the suggested address as **Destination Address**. ![Copy address](/commerce/help/live-shipping-rate/dimension-prefill/copy-address.png) 14. Click **Save**. 15. Click **Save & Continue** to proceed with creating the shipment. ![Create shipment](/commerce/help/live-shipping-rate/dimension-prefill/verified-address.png) ### Create Shipment Once the address is verified, the next step is to create a shipment. ![Configure shipment order preferences](/commerce/help/live-shipping-rate/dimension-prefill/create-shipment.png) 1. The **Ship Date** is auto-filled with the current date. 2. The **Shipment Order** number is auto generated. If you wish to edit the shipment order, click the **Settings** icon in the field. 3. In the _Configure Shipment Order Preferences_ popup, select whether to auto-generate shipment numbers or enter manually. * **Continue auto-generate shipment numbers** - Enter the **Prefix** and **Next Number**, it will be updated in the transaction number series. * **Enter shipment numbers manually** - This option allows you to enter the shipment number manually. 4. Click **Save**. ![Select parcel type](/commerce/help/live-shipping-rate/dimension-prefill/order-preference.png) 5. Select the required **Parcel Type** for the order shipment from the dropdown. #### Dimension Prefill Option Dimension prefill option is available only if the customer’s order used a live shipping rate. If the customer chose a manual/standard shipping rate instead, the packages and their dimensions will not be listed, and you must enter the package dimensions manually while creating the shipment. 6. The packages for which live rates are calculated will be displayed. Click the **Packages** to view the package details. ![Package details](/commerce/help/live-shipping-rate/dimension-prefill/live-shipping-rate.png) 7. In the _Package Details_ popup, the details of the packages will be listed with their live shipping rates. ![Shipping rate breakdown](/commerce/help/live-shipping-rate/dimension-prefill/packages-details.png) 8. Click the **Info** icon in the _Total Shipping Rate_ to view the shipping rate breakdown, displaying the _Carrier Rate_ and _Adjustments_ if any. ![Shipping rate breakdown](/commerce/help/live-shipping-rate/dimension-prefill/shipping-rate.png) 9. Select the required package from the list, the provided product dimension, weight and item quantity are displayed. 10. Click **Apply Package Details** to auto-fill the product dimension to the shipment. ![Apply package details](/commerce/help/live-shipping-rate/dimension-prefill/package-detail.png) 11. The selected package details are prefilled in the _Package Dimensions_ section. **Note:** The package dimensions are prefilled based on the configured package or product dimensions. You can edit the package dimensions if required. ![Package dimensions](/commerce/help/live-shipping-rate/dimension-prefill/package-dimension.png) 12. Under _Service Tracking Preferences_, select the **Label Format** and **Label Size** from the dropdown. 13. Select the required **Service Type** from the dropdown. 14. Select the type of trackable delivery confirmation from the **Delivery Confirmations** dropdown. 15. Fill in the other required fields. 16. Under _Choose Shipping Method_, click **Calculate Rates** to calculate the live shipping rates. ![Calculate rates](/commerce/help/live-shipping-rate/dimension-prefill/calculate-rate.png) 17. The shipment selected by the customer will be listed along with the other shipment methods and rates. 18. Select the required shipment method and click **Create Shipment**. ![Create shipment](/commerce/help/live-shipping-rate/dimension-prefill/shipping-method.png) ### Generate Label Once the shipment is created, the next step is to generate a shipment label. 1. In the _Generate Label_ section, the shipment label will be displayed. 2. Click **Add Notes** under _Shipment Notes_ to enter a note for the shipment. 3. Click **Print Label** to print the shipment label. 4. Click the **Download Label** to export the shipment label. ![Generate label](/commerce/help/live-shipping-rate/dimension-prefill/generate-label.png)