## Zoho Commerce Help Documentation Index

Access the complete documentation index at:
https://www.zoho.com/en-fr/commerce/help/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Item Recommendations

Item recommendation rules allow you to display relevant, upsell, or complementary items to customers based on specific criteria. Rules can be applied to different recommendation types:

*   [Related Items](/en-fr/commerce/help/item-recommendations/#Related-Items)
*   [Upsell Items](/en-fr/commerce/help/item-recommendations/#Upsell-Items)
*   [Cart Items](/en-fr/commerce/help/item-recommendations/#Cross-Sell-Items)

**Prerequisite:** You need to enable Item Recommendations in  **Settings > Online Store > Preferences > Items** in order to use this feature.

## Related Items

Display items similar to what the customer is currently viewing. To create a Related Items rule:

*   Go to **Item Recommendations** under _Online Store._
*   Under the Item Details tab, click **\+ Add Rule** next to **Related Items**.

Field

Description

Name

A descriptive name for your rule

Set Rule Based On

Define trigger conditions by selecting fields, comparator, and categories (up to 5 criteria)

Apply to

Choose between All Conditions or Any of These Conditions

Recommend Items

Define how recommended items are selected (also supports up to 5 criteria)

Valid From / Till

Set a date range for rule activation

Rule Order

Set rule priority. This is used when multiple rules apply.

Item Generation Limit

Maximum number of recommended items to show per rule

*   Click **Save**.

## Upsell Items

Suggest higher-value or upgraded versions of the item the customer is viewing. To create an Upsell Items rule:

*   Go to **Item Recommendations** under _Online Store._
*   Under the Item Details tab, click **\+ Add Rule** next to **Upsell Items**.

Field

Description

Name

A descriptive name for your rule

Set Rule Based On

Define trigger conditions by selecting fields, comparators, and categories (up to 5 criteria)

Apply to

Choose between All Conditions or Any of These Conditions

Recommend Items

Define how recommended items are selected (also supports up to 5 criteria)

Valid From / Till

Set a date range for rule activation

Rule Order

Set rule priority. This is used when multiple rules apply.

Item Generation Limit

Maximum number of recommended items to show per rule

*   Click **Save**.

## Cross-Sell Items (Cart Recommendations)

You can suggest complementary items based on what the customer has in their cart. To create a Cross-Sell rule:

*   Go to **Item Recommendations** under _Online Store._
*   Under the Item Details tab, click **\+ Add Rule** next to **Cart Items**.

Field

Description

Name

A descriptive name for your rule

Set Rule Based On

Define trigger conditions by selecting fields, comparators, and categories (up to 5 criteria)

Apply to

Choose between All Conditions or Any of These Conditions

Recommend Items

Define how recommended items are selected (also supports up to 5 criteria)

Valid From / Till

Set a date range for rule activation

Rule Order

Set rule priority. This is used when multiple rules apply.

Item Generation Limit

Maximum number of recommended items to show per rule

*   Click **Save**.

## Reorder Rules

You can reorder rules to change their priority. To reorder recommendation rules:

*   Go to **Item Recommendations** under _Online Store._
*   Click **Reorder** next to any item’s recommendation section.
*   Now, drag and drop rules into your preferred order.
*   Click **Save**.

## Mark as Inactive

You can temporarily disable a rule. Here’s how you can do it:

*   Go to **Item Recommendations** under _Online Store._
*   Hover over the rule that you’d like to mark as inactive
*   Click the drop down button that appears and select Mark as Inactive
*   Click Mark as Inactive to finish.

## Delete a Rule

You can permanently remove a rule from an item. Here’s how you can do it:

*   Go to **Item Recommendations** under _Online Store._
*   Hover over the rule that you’d like to delete
*   Click the drop down button that appears and select **Delete**
*   Click **Delete** to finish.