## Zoho Commerce Help Documentation Index

Access the complete documentation index at:
https://www.zoho.com/en-fr/commerce/help/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Carts

The Carts module in Zoho Commerce gives you all the information related to your customers’ carts in your online store.

## Live Carts

When customers shop on your online store, they will add different products to their cart before proceeding with the checkout. Live carts list the carts and its products in real time as your customers continue to shop. Here’s how you can view live carts:

*   Click **Carts** on the left sidebar and navigate to the _Live Carts_ tab.
*   Click the customer’s name to view the live cart details.

## Abandoned Carts

You view the abandoned carts from your online store in the Carts module. Abandoned carts are the ones where your customers add items to their cart but do not proceed with checkout.

### Send Email for Abandoned Carts

You can send an email to your customer that lists the details of the abandoned cart. Here’s how:

*   Click **Carts** on the left sidebar and navigate to the _Abandoned_ tab.
*   Click the customer’s name to whom you want to send an email.
*   Click **Send Email**.

The email will be sent to your customer with the order details. Customer can click the link attached in the email to proceed to checkout and place the order.

## Failed Payments

There are times when your customers may not be able to complete the online payment due to reasons like unstable network, server downtime, payment gateway errors, and many more. The order will not be placed in the event of a failed payment. However, as the store owner, you can manually view and confirm such orders, send a reminder to the customer, or delete the order under Failed Payments.

### Convert to Order

Zoho Commerce allows you to confirm an order from your side even after a failed payment. You can confirm the order and mark it as a paid order or an unpaid order. Once confirmed, the order and its details can be viewed under _Orders,_ and it will no longer be displayed under _Failed Payments._

### Convert to Order - With Payment

Here’s how you can convert it to an order with payment:

*   Click **Carts** under _Sales_ on the left sidebar and navigate to the _Failed Payments_ tab to view the list of payments that weren’t processed.
*   Click the order you want to confirm and select **Convert to Order- With Payment.**
*   Enter the payment details and click **Convert as Paid Order.** The order will be confirmed and a payment will be recorded.

Field

Description

Amount Received

This field will be auto-filled based on the order value. This cannot be edited.

Payment Mode

Manually enter the payment mode for this order.

Reference Number

Enter a payment reference number. This will be listed in the Payments Received section of the order details.

Payment Date

Select the date on which this payment was completed.

Notes

You can enter any additional notes.

### Convert to Order - Without Payment

Here’s how you can convert it to order without payment:

*   Click **Carts** under _Sales_ on the left sidebar and navigate to the _Failed Payments_ tab to view the list of payments that weren’t processed.
*   Click the order you want to confirm and select **Convert to Order- Without Payment.** The order will be confirmed with the payment status _Yet to Receive_.

### Send Email for Failed Payments

Here’s how you can send an email reminder to the customer about the failed payment:

*   Click **Carts** under _Sales_ on the left sidebar and navigate to the _Failed Payments_ tab. All the failed payments will be listed here.
*   Click on the customer to whom you wish to send an email reminder.
*   Click **Send Email**.  
    A reminder will be sent to the customer’s email address.

## Recovered Carts

When a customer proceeds to checkout with an abandoned cart, it is considered a recovered cart. In other words, recovered carts are the abandoned carts which were later converted to an order by your customer.

Here’s how you can view the recovered carts of your online store:

*   Click **Carts** under _Sales_ on the left sidebar and navigate to the _Recovered_ tab.
*   You can click on any customer to view the order details.

You can also click the sales order number to be redirected to the Orders module, where you can perform more actions on the order.