## Documentation Index

Access the complete documentation index at:
https://www.zoho.com/en-fr/books/kb/llms.txt

Use this file to discover all available documentation pages before proceeding.

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# How do I prevent payment intimation emails landing into spam?

### If you’re using your own email domain: {#If-you’re-using-your-own-email-domain:}

You can avoid payment intimation emails landing into spam by including zohobooks.com to your domain’s SPF (Sender Policy Framework) record. This entry represents all email sending services of Zoho, and therefore prevents intimation emails landing into spam.

### If you’re using Gmail, Yahoo, or any other public domain: {#If-you’re-using-Gmail-Yahoo-or-any-other-public-domain:}

You can choose to send emails with [message-service@sender.zohobooks.com](mailto:message-service@sender.zohobooks.com) in the From field and the emails will be directly sent from Zoho Books with your email address in the Reply-to field. If the customer replies, the replies will be sent to your email address.

To enable sending emails with [message-service@sender.zohobooks.com](mailto:message-service@sender.zohobooks.com) in the From field:

*   Go to **Settings > Organization Profile.**
*   Click **Configure Email Preference** under **Primary Contact**
*   Under **Public Domains,** select **Change Setting.**

![Prevent email spam](/books/kb/images/invoices/prevent_email_spam.png)

*   Choose **Zoho Books’ email address** to send emails from [message-service@sender.zohobooks.com](mailto:message-service@sender.zohobooks.com).

![Prevent email spam](/books/kb/images/invoices/prevent_email_spam1.png)

*   Click **Save.**