Integrate Zoho Desk with ClickSend
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Receive ClickSend SMS messages for new tickets in Zoho Desk
How it works
Receive ClickSend SMS messages for new tickets in Zoho Desk
Zoho Desk + ClickSend
Build your own integrations between Zoho Desk and ClickSend
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Supported triggers and actions
Integrate Zoho Desk and ClickSend using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Agent updated
Triggers when the details of an agent is updated in the selected portal
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Ticket moved
Triggers when a ticket is moved to a different team or department
Account created
Triggers when a new account is created in the selected portal
Ticket approval added
Triggers when a new ticket approval is added
Task created
Triggers when a new task is created in the selected portal
Time entry created
Triggers when a new time entry is created in the selected task
Contact updated
Triggers when the details of a contact is updated in the selected portal
Account updated
Triggers when the details of the selected account is updated
Product created
Triggers when a new product is created
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Ticket created or updated
Triggers when a new ticket is created or if the details of an existing ticket are updated
Time entry updated
Triggers when a time entry is updated in the selected task
Task updated
Triggers when the details of a task is updated in the selected portal
Agent created
Triggers when a new agent is created in the selected portal
Article created
Triggers when a new article is created
Agent availability updated
Triggers when the availability of an agent is updated
Call updated
Triggers when the details of a call is updated in the selected portal
Event created
Triggers when a new event is created in the selected portal
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Contact created
Triggers when a new contact is created in the selected portal
Ticket comment updated
Triggers when the selected ticket comment is updated
Event updated
Triggers when the details of an event is updated
Ticket created
Triggers when a new ticket is created in the selected portal
Call created
Triggers when a new call is created in the selected portal
Ticket updated
Triggers when the details of the selected ticket is updated
Article updated
Triggers when an existing article is updated
Contact added
Triggers when a new contact is added to the specified list
SMS received
Triggers when a new SMS is received
All Actions - Actions are the automated tasks
Add tag
Adds a tag to the specified ticket
Send email reply
Sends a reply for the specified ticket created in the email channel
Create call
Creates a new call in the selected organization
Create contact comment
Creates a comment in the selected contact
Create topic comment
Creates a comment for the specified topic
Create task comment
Creates a new comment in the specified task
Create ticket comment
Creates a comment in the selected ticket
Create topic
Creates a new topic
Create contract
Creates a new contract for the selected account
Add ticket time entry
Adds time entry for an existing ticket
Create contact
Creates a new contact in the selected organization
Create task
Creates a new task in the selected department
Create product
Creates a new product in the selected organization
Add user to group
Adds the specified users to an existing group
Remove tag
Removes a tag from the specified ticket
Add task time entry
Adds time entry for an existing task
Create account
Creates a new account in the selected organization
Create agent
Creates a new agent in the selected organization
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Create article
Creates a new article
Create ticket
Creates a new ticket in the selected organization
Create event
Creates a new event in the selected organization
Update task timer
Updates the timer of an existing task
Update contact
Updates the selected contact
Update agent availability
Updates the availability status of an existing agent
Update ticket comment
Updates the comment for the specified ticket
Update agent
Updates the details of an existing agent
Update account
Updates the selected account
Update ticket
Updates the details of an existing ticket
Update call timer
Updates the timer of an existing call
Edit ticket time entry
Edits the time entry of an existing ticket
Update call
Updates the details of the specified call
Update product
Updates the details of the selected product
Send custom channel reply
Sends reply for a ticket via the selected channel
Remove user from group
Removes the specified users from an existing group
Update topic
Updates the details of an existing topic
Update KB user status
Updates the status of an existing KB user
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
Invite contact to the help center
Invites the specified contacts to help center
Move ticket
Moves the specified ticket to the selected department
Update task
Updates the details of an existing task
Update article
Updates the details of an existing article
Update contact comment
Updates the specified comment in the selected contact
Close ticket
Closes the specified tickets
Update contract
Updates the details of an existing contract
Update ticket timer
Updates the timer of an existing ticket
Fetch task
Fetches the details of an existing task by ID
Fetch ticket
Fetches the details of an existing ticket
Fetch contract
Fetches the details of an existing contract
Fetch event
Fetches the details of an event based on the selected field
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch account
Fetches an existing account by name or ID
Fetch ticket tags
Fetches ticket tags using ticket ID
Fetch article
Fetches the details of an existing article
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Fetch KB user
Fetches the details of an existing KB user
Fetch ticket thread
Fetches ticket thread by its unique ID
Fetch call
Fetches the details of a call based on the selected field
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch agent
Fetches the details of an existing agent by ID or email
Trash ticket
Moves selected ticket to the recycle bin
Trash contact
Moves selected contact to the recycle bin
Trash account
Moves selected account to the recycle bin
Send SMS to contact list
Sends a new SMS to the selected list of contacts
Send fax
Sends a new fax
Send SMS
Sends a new SMS
Send letter through post
Sends an A4 PDF document through the post. The PDF is printed, folded, inserted into an envelope, and posted to the specified address globally.
Send email campaign
Sends a new email campaign
Send voice message
Sends a text-to-speech message to a mobile phone or landline number
Send postcard
Sends a postcard through the post. The PDF is printed and delivered to the specified address globally.
Create contact
Creates a new contact
Create contact list
Creates a new contact list
Send MMS
Sends a new MMS
Transfer contact to list
Moves an existing contact from one list to another
Update contact list
Updates the details of an existing contact list
Copy contact to list
Copies an existing contact from one list to another
Fetch contact list
Fetches a contact list by name
Update contact
Updates the details of an existing contact by ID
Fetch contact
Fetches the details of an existing contact
Fetch email campaign
Fetches the details of an existing email campaign
What is ClickSend?
ClickSend is a cloud-based service that lets you send and receive SMS, email, voice, fax, and letters worldwide.
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Learn more >Zoho Flow was the deal-maker for the whole Zoho platform. For everyone who wants to use more than one Zoho app, Zoho Flow is a must. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.
Neville Mader
Director, Perth Security Services
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
Toto
Technical Engineer, Master Liveaboards
