Integrate Zendesk with GitLab

Send information between Zendesk and GitLab automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions

Integrate Zendesk and GitLab using the below triggers and actions

All Triggers - A trigger kickstarts the flow

User created

Triggers when a new user is created

Ticket created

Triggers when a new ticket is created

Ticket updated

Triggers when the details of a ticket is updated

Organization created

Triggers when a new organization is created

Comment added on commit

Triggers when an new comment is added to a commit

Comment made on issue

Triggers when a comment is added to an issue

Comment added on merge request

Triggers when a new comment on a merge request is added

Issue event made

Triggers when there is a new issue event

Commit made in project

Triggers when a commit is made in the selected project

Comment added to code snippet

Triggers when a new comment is added to a code snippet

Merge request created

Triggers on a merge request event

All Actions - Actions are the automated tasks

Create Organization

Creates a new organization

Add Tag

Adds tag to the selected ticket

Create Ticket

 Creates a new ticket

Create User

Creates a new user

Create Request

Creates a new ticket in a verified end user's account

Update User Details

Updates an existing user's details

Update Ticket

Updates an existing ticket status or adds comments

Add Comment

Adds comment to the selected ticket

Update Organization

Updates an existing organization

Fetch Ticket

Fetches a ticket by ID

Fetch Organization

Fetches the details of an existing organization

Fetch User

Fetches the details of an existing user by ID

Create issue

Creates a new issue

Create comment on a issue

Creates a comment on a issue

Create comment on merge request

Creates a new comment on a merge request

Create comment on a commit

Creates a new comment on a commit

Create comment on code snippet

Creates a new comment on a code snippet

Fetch project

Fetches the details of an existing project by name

Fetch issue

Fetches the details of an existing issue by name

What is Zendesk?

Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.

What is GitLab?

GitLab provides a powerful platform to plan projects, create and manage code, and deploy easily. You can configure your infrastructure, monitor metrics, and comply with standard requirements using the built in tools.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Director, Perth Security Services

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Technical Engineer, Master Liveaboards

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