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Trengo supports following triggers and actions
All Triggers - A trigger kickstarts the flow
Triggers when an existing ticket is closed
Outbound message sent
Triggers when a new outbound message is sent
Triggers when an existing ticket is reopened
Triggers when an existing ticket is assigned to an agent
Triggers when a new internal message is created
Ticket label added
Triggers when a new label is added to an existing ticket
Inbound message received
Triggers when a new inbound message is received
All Actions - Action are the automated tasks
Sends an email to the specified email address
Creates a new ticket
Send ticket message
Sends a ticket message
Creates a new contact
Updates the details of an existing contact
Update ticket custom field
Updates the details of an existing ticket custom field
Fetches the details of an existing ticket by ID
Fetch contact by ID
Fetches the details of an existing contact using contact ID
Fetches the details of an existing contact using ID, name, phone number, or email address.
Update contact custom field
Updates the details of an existing contact custom field
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What is Trengo?
Trengo is an integrated inbox application that integrates all your communication channels into a single inbox. It helps you collaborate with your team, automate conversations and deliver amazing customer experiences.
Categories : New, Customer Support
What is Zoho Flow?
Zoho Flow is an integration platform that helps you connect your apps without any code. Automate complex business workflows within minutes. Set a trigger, add actions, use Delays and Decisions to create your entire workflow on an easy to use builder.
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“We chose Zoho Flow for its ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.”