Integrate RingCentral with Freshdesk
Send information between RingCentral and Freshdesk automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate RingCentral and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Call ended
Triggers when a call is ended
SMS sent or received
Triggers when a new SMS is sent or received
Call recorded
Triggers when a call is recorded
Call missed
Triggers when a call is missed
Call received
Triggers when a call is received
Voicemail received
Triggers when a new voicemail is received
Ticket note added
Triggers when a note is added to the selected ticket
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of an existing ticket are updated
Contact created
Triggers when a new contact is created
Contact updated
Triggers when the details of an existing contact are updated
All Actions - Actions are the automated tasks
Send SMS
Sends a new SMS to the specified phone number
Initiate ringout call
Initiates a two-legged ringout call based on the specified caller and callee phone numbers
Create contact
Creates a new contact
Update contact
Updates the details of an existing contact
Fetch contact
Fetches the details of an existing contact
Fetch extension by ID
Fetches the details of a RingCentral extension by extension ID
Create ticket
Creates a new ticket
Create forum category
Creates a new forum category
Create company
Creates a new company
Create forum
Creates a new forum in the selected category
Create contact
Creates a new contact
Add notes to ticket
Adds private or public notes to the selected ticket
Update contact
Updates the details of an existing contact
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch company
Fetches the details of an existing company by domain
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
What is RingCentral?
RingCentral is a cloud-based communication system that helps you better serve your customers with all-in-one cloud phone, video conferencing, team messaging, contact center and more.
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What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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