Use Zoho Flow to integrate Office 365 with Freshdesk, in atleast 150 different ways, without writing code. Automate any tasks that keep you away from what you do best.
Explore prebuilt integration flows to get started
All Triggers - A trigger kickstarts the flow
Contact added
Triggers when a new contact is added
Email received
Triggers when a new email is received
Calendar added
Triggers when a new calendar is added
Event updated
Triggers when any detail of an existing event is updated
Event added
Triggers when a new event is added in the selected calendar
Ticket created
Triggers when a new ticket is created
Ticket note added
Triggers when a note is added to the selected ticket
Contact updated
Triggers when the details of an existing contact details are updated
Ticket updated
Triggers when the details of an existing ticket are updated
Customer created
Triggers when a new customer is created
All Actions - Action are the automated tasks
Add user
Adds a new account user
Send email
Creates and sends an email to a recipient
Create contact
Creates a new contact
Create event
Creates a new event in the selected calendar
Update contact
Updates the details of an existing contact by ID
Invite user
Invites the specified user to your group
Find contact folder
Finds a contact folder using name
Fetch contact
Fetches the details of an existing contact by name
Add notes to ticket
Adds private or public notes to the selected ticket
Create company
Creates a new company
Create forum
Creates a new forum in the selected category
Create ticket
Creates a new ticket
Create contact
Creates a new contact
Create forum category
Creates a new forum category
Update contact
Updates the details of an existing contact
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Fetch ticket status by ID
Fetches a specific ticket status by ID
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket status
Fetches a specific ticket status by label
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority
Fetches a specific ticket priority by label
Fetch company
Fetches the details of an existing company by domain
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket priority by ID
Fetches a specific ticket priority by ID
What is Zoho Flow?
Zoho Flow is an integration platform that helps you connect your apps without any code. Automate complex business workflows within minutes. Set a trigger, add actions, use Delays and Decisions to create your entire workflow on an easy to use builder.
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Testimonial

“First and the foremost benefit is that Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too.” Know more
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