Use Zoho Flow to integrate Groove with 550+ apps without writing code. Automate any tasks that keep you away from what you do best.
Connect Groove with your apps and move data seamlessly
Automate redundant manual tasks and save your precious time and effort
Orchestrate your business process by integrating the apps you use efficiently
Explore prebuilt Groove integration flows to get started
Groove supports following triggers and actions
All Triggers - A trigger kickstarts the flow
Triggers when a ticket is assigned
Triggers when a ticket is closed
Triggers when a ticket is deleted from trash
Triggers when a ticket is opened
Ticket priority changed
Triggers when a ticket's priority is changed
Triggers when a customer replies to a ticket
Triggers when a ticket is tagged
Triggers when a new ticket is created
Triggers when an agent replies to a ticket
Triggers when a note is added to a ticket
Triggers when a customer is added
All Actions - Action are the automated tasks
Adds a private note to an existing ticket
Create new ticket
Starts a new ticket for your customer
Change ticket state
Changes the state of a ticket
Changes the state of a ticket to Closed
Assign agent to ticket
Assigns an agent to a ticket
Changes the state of a ticket to Opened
Fetches customer profile details using email address
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What is Groove?
GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.
Categories : Customer Support
What is Zoho Flow?
Zoho Flow is an integration platform that helps you connect your apps without any code. Automate complex business workflows within minutes. Set a trigger, add actions, use Delays and Decisions to create your entire workflow on an easy to use builder.
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“We started using both from the beginning, but since swapping [to Zoho], we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back” Know more