Integrate Gmail for G Suite with Freshdesk
Send information between Gmail for G Suite and Freshdesk automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Gmail for G Suite and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Email starred
Triggers when a received email is starred
Email received from a user
Triggers when a new email is received from the specified user
Email received
Triggers when a new email is received
Ticket note added
Triggers when a note is added to the selected ticket
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of an existing ticket are updated
Contact created
Triggers when a new contact is created
Contact updated
Triggers when the details of an existing contact are updated
All Actions - Actions are the automated tasks
Send email
Creates and sends a new email
Create label
Creates a new label
Fetch email
Fetches an email by its unique message ID
Fetch labels
Fetches labels from the mailbox
Create ticket
Creates a new ticket
Create forum category
Creates a new forum category
Create company
Creates a new company
Create forum
Creates a new forum in the selected category
Create contact
Creates a new contact
Add notes to ticket
Adds private or public notes to the selected ticket
Update contact
Updates the details of an existing contact
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch company
Fetches the details of an existing company by domain
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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Custom functions
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