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FreshdeskFreshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics. Category : Popular, Customer Support
Office 365Office 365 is a suite of cloud apps by Microsoft. You can manage all your services from one place, collaborate with colleagues, and access data across devices. Category :
Freshservice supports following triggers and actions
All Triggers - A trigger kickstarts the flow
Triggers when any detail of a release is updated
Triggers when a new release is created
Triggers when any detail of a ticket is updated
Triggers when a new problem is created
Triggers when any detail of a user is updated
Triggers when any detail of a problem is updated
Triggers when a new user is created
Triggers when a new ticket is created
All Actions - Action are the automated tasks
Creates a new contract
Creates a new department
Creates a new ticket
Creates a new requester
Creates a new release
Creates a new problem
Creates a new asset
Updates the details of an existing asset
Updates the details of an existing ticket
Fetches an existing agent by email
Fetches an existing asset by either its name or ID
Fetches an existing department by its name or ID
Fetch asset attribute
Fetches an asset type's attribute (product or vendor) by its name
Fetches the details of a ticket by its subject and the requester's ID/email address
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What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
Categories : Customer Support, Server Monitoring
What is Zoho Flow?
Zoho Flow is an integration platform that helps you connect your apps without any code. Automate complex business workflows within minutes. Set a trigger, add actions, use Delays and Decisions to create your entire workflow on an easy to use builder.
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“Zoho Flow had eliminated the most routine and repetitive tasks that were creating a huge burden on our employees, leading to many unnecessary delays and mistakes. Now, we have better data integrity and we serve our customers faster. It is on a totally different level.” Know more