Integrate Freshservice with 750+ apps
Create business workflows for Freshservice without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.
Build your own Freshservice integrations
Connect Freshservice with over 750+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Build your Freshservice workflows using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Problem created
Triggers when a new problem is created
Updated problem
Triggers when any detail of a problem is updated
Updated release
Triggers when any detail of a release is updated
Release created
Triggers when a new release is created
Updated ticket
Triggers when any detail of a ticket is updated
Ticket created
Triggers when a new ticket is created
All Actions - Actions are the automated tasks
Create asset
Creates a new asset
Create ticket
Creates a new ticket
Create requester
Creates a new requester
Create department
Creates a new department
Create problem
Creates a new problem
Create contract
Creates a new contract
Create ticket note
Creates a new ticket note
Create release
Creates a new release
Create reply conversation
Creates a new reply conversation for the ticket
Update ticket
Updates the details of an existing ticket
Update asset
Updates the details of an existing asset
Update problem
Updates the details of an existing problem
Fetch agent
Fetches the details of an existing agent by email or ID
Fetch asset
Fetches the details of an existing asset by either its name or ID
Fetch department
Fetches the details of an existing department by its name or ID
Fetch requester
Fetches the details of an existing requester by email or ID
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more
Owain ap Rees
Sales Director, Artico
Zoho Flow is an easy-to-use, very intuitive, and comprehensive integration platform. It helped us integrate Zoho Workplace with WordPress without writing a single line of code. Now, we do not miss Slack anymore, thanks to Zoho Flow and Zoho Workplace. Learn more
Rahul Roushan
CEO, OpIndia
In other words, we use Zoho Flow as the business process designer, where our apps are connected according to the actual, real-life interactions. The most measurable benefit is that we do not have the 'forgotten repairs' anymore. Learn more
Louis Castellano
CEO, Lakeside CNC Group
