Innovation in the SaaS industry: Where does Zoho stand?
In this issue, we did a hot take on why SaaS businesses will maintain its position in recessionary times. On the forefront of this will be customer-centricity and constant innovation. We highlight our stance of incorporating AI in SaaS to better automation, personalisation, analysis, and our own R&D efforts in developing large language model like GPT and more to improve customer value.
Self-service continues to take precedence for the future of CX
The idea of creating a good overall customer experience (CX) applies for every business. This month, we talk about AI in SaaS, and how the combo help make SaaS tools smarter, more contextual for use, and how it brings other predictive capabilities to enhance performance of CX agents. Read on to learn more about other important feature roll-outs and integrations to help you achieve better CX.
Investing in a secure environment for work
At Zoho, we've always pride ourselves on our strict privacy stance. To take it up a notch, we recently launched our private, secure, and super-fast browser, Ulaa. Additionally, Zoho Directory helps authenticate, authorise, and grant access to various Zoho apps. You too can choose the setup that helps you optimise work while having peace of mind.
Education, innovation, and AI
We've returned with more AI updates. To enhance the overall experiences, privacy, and value for our customers, we've contextually integrated generative AI with our broad software portfolio. We've also updated many of our in-house integrations across Zoho ecosystem of apps to help business users provide a frictionless booking experience, streamline checkout, invoice and e-signing process.
Unlock workplace efficiency with AI chat assistant
AI assistant has become a prevalent and necessary part at work, and AI technology is most successful when it involves human touch. We've designed several integrations to help our users interact with ChatGPT from Zoho apps. Find out how it enhances your content quality, create generalised responses and more. Zoho Marketplace also crossed 1 million installations. Read to find out more.
Unifying channels to reduce communication complexity
A good blend of both internal and external communication makes an effective workplace communication. Zoho Trident is a new native desktop app that unify communication inputs across other Zoho services. Zoho Voice is now also integrable with Zoho Cliq and Zoho Meetings. Make local and international calls, and access messaging options, also utilise dashboards to find out your call load, and gain insights on regional calls.
Improving customers' digital journey and reducing churns
A holistic customer-facing operation requires you to be able to manage multiple different team pipelines beyond just sales. Keep customer records connected across adjacent pipelines with Zoho Bigin. Through its automation, trigger collection link for customers to contribute documents into a single repository for single source of truth. See other product updates here.
Creating the best possible experience for your customers
Your employees and customer experience are no longer disparate concepts. We're helping support agents focus, and increase efficiency with Zoho Desk self-service functions including guided conversations. Redefine your sales team's CRM experience on the mobile. With QR scanner, use AR technology to communicate 3D plans, and with Zoho meeting's analytics, you can now help employees serve customers better.
Zoho's new R&D investments and other updates
Zoho has crossed a new milestone in revenue as a private company, and we're reinvesting it in our R&D. We plan to enhance network access, and double our investments in AI development around statistical machine learning, computer vision, and natural language processing for better data processing. See other updates on plans to elevate user experience.
Unify your business processes with Zoho One
Zoho One just turned five! In celebration of this, we've also enhanced the centralised console with a unified interface and admin panel to smoothen the user experience of navigating all of Zoho One's modular solutions. Read to find out more about integrations and interoperability updates made available under Zoho One.
Improve your hiring process for better talent retention
This month, we've made updates to help businesses improve the experience of their candidate from application phase to successful onboarding. Zoho Recruit's improved publishing flow helps review total spend before a job posting. With Zoho Sign's Singpass integration, document integrity is protected during contract signing by candidate. Sign up for our upcoming Zoholics in Malaysia to learn more.
Reimagining productivity at work
At Zoho, we build software that is easy to optimise for workplace productivity. We've consistently added new tech capabilities and updates that help users get up to speed with backend & customer-facing activities. Start democratising company-level information, and uncover how to skip extra steps to achieve your desired work outcome.
Growing our Zoho community
Besides engineering powerful solutions, our focus has always been on equipping local users with the right tools and knowledge to elevate their business outcome. This month, we bring to you a series of community get-togethers. Meet the people behind your favourite Zoho product, and listen to inspiring customer stories at Zoholics APAC. We've also shared product roadmap, privacy stance, and R&D matters during Zoho analyst day and more.
Meeting communication objectives at work
A multi-dimensional communication strategy is pivotal for today's organisations. Boost your conversation experiences with Zoho Voice Contact Center edition, alongside its integrations with other customer-facing apps. Zoho WorkDrive has been updated to help communicate with precision during collaborative moments, and more.
Connecting marketing operations for brand success
Modern marketing teams no longer need to rely on multiple, siloed digital tools to manage channels, campaigns and insights. Our new Zoho Marketing Plus, can unify overall operations for better end-to-end visibility. See other Zoho integrations that can help back obligation work and facilitate important client processes to help your marketing team excel.
Optimise your customer's journey with our latest updates
Today's businesses have more resources to be truly customer-centric. This month's updates show how to better identify key experiences and optimise customer's journey touchpoints. Harness analytics from campaigns sent and share these information alongside Zoho's award-winning CRM. See other new integrations across apps that directly influence end-to-end CX.
Updates for building a scalable and analytics-driven operation
With Zoho Creator 6, IT teams can now deliver an integrated developer experience for building apps, analysing data and more. Recently recognised by Gartner Magic Quadrant, the low-code solution also helps NGOs digitise their operations to serve the underprivileged better.View
Becoming a globally trusted software service provider
Zoho's culture and technology have received increased public recognition. Besides the large migration numbers onto Zoho Workplace, Zoho CRM also won the CRM watchlist award with distinction. See other updates that also explain why Zoho's technology has earned Zoho the reputation of a trusted solutions provider.View
Integrating privacy and security into software?
All Zoho software functions in a zero-ad environment. Zillum, now in beta, helps build a secure online home for exchanging familial information. Get your alternative office suite with Zoho Workplace, which remains free for up to 5 users. Also read cybersecurity best practices to manage risks at work today.View
Why should businesses start using integrated solutions?
Integrated solutions play an integral role in today's business to simplify processes and overcome work silos. Zoho Desk is now equipped with auto translation tools for frictionless support. The upgraded Task by Zoho Mail, allows users to seamlessly add and prioritise actionable tasks across other Zoho applications, and more.View
Unbox new Zoho integrations & feature updates this holiday season
During the holidays, stay in sync with work using Zoho Cliq 3.0 new recording feature and integrated widgets for quick actions. With ZeptoMail, send out time-sensitive, transactional emails to delight customers, and start planning early rosters for temp staff in Zoho Workerly for a smoother 2022.View
Reaching new pinnacle with business transformational updates
Unify your business data and keep work centralised with Zoho One new UI. Its customisable dashboards, enhanced services and features help produce a single source of truth and adds a makeover to how today's distributed workforce can operate more efficiently.View
Foster a successful work outcome with employee experience in mind
Introducing Zoho Catalyst, a serverless, developer friendly platform for IT teams to build and scale customised solutions that personalise work experience within your organisation. Other important Zoho updates that redefines user experience.View
Future proof work by keeping business data organised & integrated
Redesign your CRM experience with Canvas to make it more work friendly. Also, get intuitive visualisation of your data with Zoho Show's integration with Analytics & start highlighting strategic decisions in meetings. Other important Zoho integrations & milestones.View
Zoho's commitment to R&D equips businesses with the tools for success
Our R&D commitment at Zoho is motivated by our customers' success. Introducing Zoho Contracts for automating & streamlining contract processes. Draw actionable business insights while maintaining data hygiene with Analytics 5.0, DataPrep feature and more.View
Standing by our customers & supporting their growth
The pursuit of digital transformation made easy. Zoho Books free plan to help transform financial workspace. Perform smooth hires with Zoho Recruit's new feature & other important integrations to ace productivity.View
Maintain a healthy pipeline for remote sales & marketing
Thriving in a contactless environment made easy. Zoho Bigin's enhanced pipeline view and other smart features to tackle remote sales. Our new end-to-end marketing bundle - Marketing Plus and more.View
Zoho's rural impact & the software journey that comes after
Zoho's decade-long rural revival project - a catalyst for community growth. Other notable updates: the improved SalesIQ 2.0, One Auth and more.View
Fuelling business growth with data-driven work
The future of work revolves around people and data. An introduction to Zoho DataPrep, Website analytics - PageSense and more.View
How we made it to 25 years as a company
Our life's work at Zoho - On creating growth opportunities, solutions for everyday use. Zoho Voice: Our new phone system.View
Keep work running without ruining your holidays
Lunar "Niu" Year is around the corner. Stay ahead of tasks with Zoho Projects 7.0 new UI, Zoho People's facial recognition feature and more.View
Building a better future
The future of work has changed forever. This one has product updates that will help companies derive greater actionable insights from untapped operational data.View
Ready to learn?
Become an expert on Zoho products with our remote training program - Zoho Sparks. Also, learn more about surveillance, privacy & the role of data in the future. A Zoho point of view.View
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