Zoho APAC

Instructions for inbox, calendar, and contracts made easy with Zoho MCP

Model Context Protocol (MCP) changed how AI understands business data. This edition looks at what happens once that understanding turns into actions. Zoho MCP now reaches into Mail, Calendar, Sign, and Analytics, where agents flag a compliance deadline buried in email threads, catch double-booked meetings, dispatch a document for e-signing, or answer a business question directly, all from a single prompt, and within the permissions you've already set. Read this to see where MCP is headed next.

Zoho closes the gap between field operation and system of record

The cost of a disconnected system is felt most by field and service operations before anyone else in the business does. This edition looks at how Zoho FSM's Premium brings territory-based permissions and asset-centric service records to service teams, and how Zoho Projects Plus unifies multi-site roll-outs across one portfolio view regardless of methodology. We also revisit what Zoho Creator already does on the manufacturing floor, from QR-based quality tracking to mobile inspections, and why that same discipline holds wherever work happens away from a desk.

AI is closing automation gaps—and opening new blind spots

AI is helping businesses close automation gaps, but it's also creating new security and operational considerations. In this edition, we explore the rise of intelligent workflows, AI-powered cybersecurity challenges, application sprawl risks, regional event highlights, and product updates that help growing teams stay connected, productive, and ready for what's next.

More AI integrated workflows than ever and where to strike a balance

As businesses grow more fluent in AI, the focus is shifting from exploration to deployment. Demand is rising for systems with AI built in mainly for powering dashboards, enabling predictive HR insights, refining customer segmentation, and turning insights into action. In this edition, we explore how integrated AI supports productivity and project management across teams.

How is MCP changing the way AI operates across systems?

The pursuit of meaningful, real-world outcomes through AI continues. Technologies like Model Context Protocol (MCP) are helping close this gap by enabling AI models to securely access and interact with live business data across third-party systems, databases, and repositories. Read this issue to see how AI is now better positioned to understand context across systems, support users in coordinating tasks, retrieve relevant data, and trigger workflows through connected tools.

New Zoho ERP launch: What this could mean alongside AI, MCP, and other key updates

Today’s ERP has evolved from a system of record into a system of intelligence. As AI models connect with enterprise data and workflows, supported by standards like Model Context Protocol (MCP), businesses can move beyond unifying data to making that data more accessible and actionable within everyday workflows. In this issue, we explore how modern ERP systems, MCP-enabled integrations, and AI-powered BI come together to help businesses turn real-time insight into timely, informed action.

Beyond angbao: How businesses should really think about spending

Spending in business works differently, and every dollar carries a responsibility, visibility, and long-term impact. For this, we're kicking off this new year edition with two major financial announcements that will enhance your day-to-day operations. Zoho Spend and the new Enterprise tier of Zoho Billing are the latest highlights to help businesses enable non-siloed visibility in finances, control costs, and boost profitability. Read on to learn more about other updates.

Building trust, context, and simplicity in everyday operations

This edition explores how Zoho is strengthening everyday business operations through trust, better context, and simpler workflows. From key updates like Zoho One 25 with its context-driven admin and security enhancements, plus product improvements across Zoho Projects, Zoho Forms, Zoho Backstage, and new ways teams can connect with customers through Zoho Thrive and Zoho SalesIQ.

Turn visual plans into real workflows. The way new teams work

Data-driven storytelling has dominated workplaces for years, but not every insight lives in rows and columns. Vani by Zoho brings a visual layer to workflow planning, roadmaps, and even data patterns, making your ideas instantly clear to peers. Use it to map out your AI agent rollout, and illustrate how MCP connects your databases, code repositories, and tools to an LLM, and communicate complex systems in a way everyone can understand and use.

Beyond the buzz & how Zoho builds technology that lasts

Beyond the buzz, this edition dives into how Zoho builds technology that lasts, from culture-driven innovation to unified cloud experiences at Tech Week Asia 2025. We talk about what’s ahead at Zoholics Singapore, as well as Zoho Vault’s new SecureForms. Also, check out more AI-powered upgrades in Zoho Writer, Scanner, and SalesIQ designed to make work smarter and more secure.

The long game of smarter work: Our culture, AI, and what’s new at Zoho

As AI grows more capable, it’s time to refocus on automation that drives real operations and customer engagement. This edition covers remote support integrations with automated booking and CRM syncing, highlights from Zoholics Hong Kong and Malaysia, the launch of Zoho TouchPoint, and key product updates across our suite.

Are there better ways to use AI, besides text generation?

The possibilities with GenAI technology is enormous, and we're taking it beyond creative task with smarter marketing and document management tools powered by our proprietary Zia LLM. This edition spotlights our launch of Zoho Books Singapore edition, designed to meet IRAS regulations, local e-invoicing and GST compliances. Plus, catch highlights from key events in Malaysia and the Philippines. We've added new product features in event management, creative content, collaboration, and seamless WhatsApp integrations for simplified business workflows and better customer engagement.

AI enhancements, collaboration features, and automation upgrades!

AI that reads contracts so you don’t have to? Almost. This month, Zoho Contracts 2.0 gets a serious upgrade with AI-powered clause suggestions, risk alerts, and more. Zoho Sign also upgraded with its document summarisation and key terms highlight. And if you work with data, you’ll love how our AI prep tool now takes natural language prompts to automate your ETL flow. Smarter apps, clearer workdays. Read this edition to find out more.

How AI-powered SaaS tools fuel human-AI productivity partnership

AI is not the new employee. It's the new collaborator. The most effective workplaces don't simply deploy AI but rethink the workflows and team dynamics around human-AI partnership. At Zoho, we believe a well-integrated AI services in SaaS ecosystem help users leverage on key, nuanced business tone and considerations that comes from integrated workflows and collaboration. In best practice, not unnecessarily feeding sensitive information into third-party AI tools ensures safe AI use, but a secured browser like Ulaa can help to access these tools with added layers of protection. Read updates on AI-powered solutions here

AI-powered tools, smarter scheduling, and community highlights

AI powered processes in customer experience have drawn massive interest, but human relationship building has not taken a backseat yet. Our Zoho updates advocate the use of digital technology to augment relationship building and improve engagement, retention, and growth. In this issue, we talk about AI-driven customer support, workflows to enhance booking interface and experiences for appointments, and more topics on how AI agents will become increasingly adept at understanding nuanced contexts and enabling adaptive and personalised interactions.

The future of SaaS adoption, AI integrations, and more

Zoho celebrates Ulaa’s IWBDC win and launches Zoho Projects Plus, a versatile project management platform. Zoho for Healthcare has also earn top honours at the MT India Healthcare Awards. Read our AI insights from Singapore events, new smart integrations, and mobile-first tools designed to boost productivity. You'll also find webinar replays and find out where to meet us next in APAC.

Maximise your Zoho setup with these updates and integration capabilities

More exciting news on AI as we discuss the capabilities and future with Zia Agents. Our R&D focuses on enabling businesses to create and deploy autonomous digital agents across Zoho's product suite. With the no-code/low-code Agent Studio and an Agent Marketplace, we're excited about our work to enhance intelligent automation for enterprises. Other updates involve newly added visuals to maximise workflow and limit work in progress. Read on to find out more.

AI: The next tech wave and trends to watch out for

It's been said that AI will eventually become as seamless and ubiquitous as cloud computing; proving beneficial in CX-related activities such as predicting sales cycles, automating customer interactions, and optimising resource management. On the other hand, GenAI has helped made content marketing easier, but isn't the only upgrade needed. We explained why other channel-based integrations will help boost your overall marketing and support experience.

Unwrap productivity: What's in our software edition hamper for the new year

Productivity in 2025 is not just getting more done in less time. It's about working smarter. Many are delegating repetitive tasks to a machine or using AI assistants for context-aware tasks management. In this edition, we share important integrations that reimagine day-to-day productivity and other AI updates that will make the use of our apps smarter and more powerful.

Advancing workspaces and Zoho's work with AI

At Zoho, owning the full tech stack lets us integrate the essential element that makes AI truly effective. We've use this philosophy to drive our partnership with NVIDIA, where we leverage NVIDIA NeMo to create and deploy advanced LLMs. Additionally, we've also given our workplace agnostic apps a boost in terms of simplifying workflow and enhancing communication. Read on to find out more..

Improving workflow automation: The roles of AI, RPA, and BPM

With AI's soaring popularity in workflow automation, there are also more specific technologies meant for this, such as Zoho RPA, a software that records and automates UI-based tasks using bots to mimic human actions across systems. Our business process management (BPM) app, Qntrl 3.0 help ties together your end-to-end business process. Read on to also learn about our (MLOps) app that shortens time spent from modelling to deployment of machine learning workflows.

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IoT and field services: Streamlining efficiency in every industry

Cloud-based SaaS solutions often cater to general business needs, but industries with more specific demands require tailored solutions. Our release of Zoho IoT simplifies the process of managing operations across verticals with customisable solutions. And Zoho FSM got a boost with multi-language support, Whatsapp integrations where technicians effortlessly communicate and document on-site work with field data.

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Customer-centric marketing, but with data privacy in mind

A customer-centric business knows keeping up with technological trends is important. We've enhanced online meetings with stronger encryption for better privacy. In Zoho Mail, users can now access Zoho Bigin's customer data seamlessly. This means we need more security. The new Zoho eProtect safeguards and archive business data for eDiscovery. We also introduced key integrations with popular external chats for channel-based marketing. Read to find out more.

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What happens to core workplace tools when AI takes over?

In pursuit of AI at work, most look at using past data to act in the present. An often over-looked aspect is the digital maturity of a business. This issue goes back to basics, talking about industry agnostic, core workplace tools that have helped us collaborate and innovate. We've also touched on our R&D mindset in AI from developing "right-sized" model to the fusion of AI to tools that enhance internal support sessions and more.

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The ethics and benefits of business monitoring

Business monitoring, when done right, comes with enormous benefits such as increased visibility and cost saved. Our release of Zoho Apptics monitors in-app activities for bugs and crashes. Plus, our browser Ulaa now has a new feature for users to analyse their screen time on the internet. With AI, businesses are also able to roll-out anonymous surveys to monitor well-being and foster a more equitable and culturally conscious workplace.

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Transforming AI so AI can appropriately transform our work

We believe in the power of fuelling AI with useful, business-specific data to get the most out of the technology. This edition highlights our software integration with a generative assistant that works based on your business data, instructions, files, functions, and more. We've also introduced features for backing up essential files to multiple storage services and added MFA options to our password manager for enhanced security.

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Revolutionalising business software with AI

In this issue, we discuss the nuances of AI system development and the efforts we put in to ensure customer data protection. You'll also hear about our clear privacy guidelines and how we have built foundational models independent of any of our customer data, fine-tuned to individual customers.

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Smarter ways to do your personalised marketing

Today's definition of personalised marketing is more than just adding your customer's first name in emails. In this edition, we speak about leveraging relational databases across tables and channels for a comprehensive view of behaviour and preferences. Also, check out other powerful marketing tools for managing loyalty programmes and trackable engagements.

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Helping businesses maximise CX impact

When it comes to customer experience or CX, the talk of the town has been on AI and omnichannel optimisation. In this edition, we've highlighted important updates to our CRM and ticketing tool, Zoho Desk; we want our users to be equipped with better insights for decision-making across important touchpoints for CX success.

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The importance of a tech-driven and people-focused business

As employee experience becomes more intertwined with customer experience, there will be a greater need for a unified, AI-integrated approach where powerful and scalable technology is leveraged upon to maintain overall business visibility. Read this edition to see the updates that will help departments collaborate better with a source of truth for business success.

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Setting new goals for a productive year ahead

When setting new goals, we tend to hope for better work-life balance, quality of work, and more. We've made productivity updates to Zoho calendar, and its integration with other third party calendar apps so it can coexist across usage. Our chat, email and document signing tools received upgrades too. Not forgetting, productivity can come with a little bit of fun with gamified tasks. Ready to find out more? Click here.

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Sorting out your business expenses before the holidays

As we anticipate the festivities and long line up of holidays, we want to sort out the company's annual financial performance before we do so. In this issue, we talk about releases and updates that will help your accountants or chartered accountants review cash flows and resolve financial anomalies on behalf of the company or clients, and more.

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Productivity in a people-centric workplace

Being employee-centric can mean helping to create purpose at work. In this issue, we talk about enhancing productivity channels that will help employees collaborate better, find a sense of job ownership and see more tangible contributions everyday. We've released our desktop app, Trident from beta, made refinements to our integration of generative AI with our productivity tools, and more.

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The role of SaaS technology in the experience economy

The experience economy is often seen as the next frontier for businesses as it elevates a business' performance and reputation. In this issue, we highlight a few key updates aimed at transforming business experiences to help meet the ever-evolving expectations of consumers and streamline internal operations.

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How AI and reskilling are transforming the workforce

Jobs that were once insulated from technology like AI are starting to feel the pressure to evolve their models and workflows. In this issue, we talk about the importance of upskilling and reskilling your workforce to hone skills that complement AI. Read here to learn more.

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Innovation in the SaaS industry: Where does Zoho stand?

In this issue, we did a hot take on why SaaS businesses will maintain its position in recessionary times. On the forefront of this will be customer-centricity and constant innovation. We highlight our stance of incorporating AI in SaaS to better automation, personalisation, analysis, and our own R&D efforts in developing large language model like GPT and more to improve customer value.

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Self-service continues to take precedence for the future of CX

The idea of creating a good overall customer experience (CX) applies for every business. This month, we talk about AI in SaaS, and how the combo help make SaaS tools smarter, more contextual for use, and how it brings other predictive capabilities to enhance performance of CX agents. Read on to learn more about other important feature roll-outs and integrations to help you achieve better CX.

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Investing in a secure environment for work

At Zoho, we've always pride ourselves on our strict privacy stance. To take it up a notch, we recently launched our private, secure, and super-fast browser, Ulaa. Additionally, Zoho Directory helps authenticate, authorise, and grant access to various Zoho apps. You too can choose the setup that helps you optimise work while having peace of mind.

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Education, innovation, and AI

We've returned with more AI updates. To enhance the overall experiences, privacy, and value for our customers, we've contextually integrated generative AI with our broad software portfolio. We've also updated many of our in-house integrations across Zoho ecosystem of apps to help business users provide a frictionless booking experience, streamline checkout, invoice and e-signing process.

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Unlock workplace efficiency with AI chat assistant

AI assistant has become a prevalent and necessary part at work, and AI technology is most successful when it involves human touch. We've designed several integrations to help our users interact with ChatGPT from Zoho apps. Find out how it enhances your content quality, create generalised responses and more. Zoho Marketplace also crossed 1 million installations. Read to find out more.

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Unifying channels to reduce communication complexity

A good blend of both internal and external communication makes an effective workplace communication. Zoho Trident is a new native desktop app that unify communication inputs across other Zoho services. Zoho Voice is now also integrable with Zoho Cliq and Zoho Meetings. Make local and international calls, and access messaging options, also utilise dashboards to find out your call load, and gain insights on regional calls.

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Improving customers' digital journey and reducing churns

A holistic customer-facing operation requires you to be able to manage multiple different team pipelines beyond just sales. Keep customer records connected across adjacent pipelines with Zoho Bigin. Through its automation, trigger collection link for customers to contribute documents into a single repository for single source of truth. See other product updates here.

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Creating the best possible experience for your customers

Your employees and customer experience are no longer disparate concepts. We're helping support agents focus, and increase efficiency with Zoho Desk self-service functions including guided conversations. Redefine your sales team's CRM experience on the mobile. With QR scanner, use AR technology to communicate 3D plans, and with Zoho meeting's analytics, you can now help employees serve customers better.

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Zoho's new R&D investments and other updates

Zoho has crossed a new milestone in revenue as a private company, and we're reinvesting it in our R&D. We plan to enhance network access, and double our investments in AI development around statistical machine learning, computer vision, and natural language processing for better data processing. See other updates on plans to elevate user experience.

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Unify your business processes with Zoho One

Zoho One just turned five! In celebration of this, we've also enhanced the centralised console with a unified interface and admin panel to smoothen the user experience of navigating all of Zoho One's modular solutions. Read to find out more about integrations and interoperability updates made available under Zoho One.

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Improve your hiring process for better talent retention

This month, we've made updates to help businesses improve the experience of their candidate from application phase to successful onboarding. Zoho Recruit's improved publishing flow helps review total spend before a job posting. With Zoho Sign's Singpass integration, document integrity is protected during contract signing by candidate. Sign up for our upcoming Zoholics in Malaysia to learn more.

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Reimagining productivity at work

At Zoho, we build software that is easy to optimise for workplace productivity. We've consistently added new tech capabilities and updates that help users get up to speed with backend & customer-facing activities. Start democratising company-level information, and uncover how to skip extra steps to achieve your desired work outcome.

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Growing our Zoho community

Besides engineering powerful solutions, our focus has always been on equipping local users with the right tools and knowledge to elevate their business outcome. This month, we bring to you a series of community get-togethers. Meet the people behind your favourite Zoho product, and listen to inspiring customer stories at Zoholics APAC. We've also shared product roadmap, privacy stance, and R&D matters during Zoho analyst day and more.

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Meeting communication objectives at work

A multi-dimensional communication strategy is pivotal for today's organisations. Boost your conversation experiences with Zoho Voice Contact Center edition, alongside its integrations with other customer-facing apps. Zoho WorkDrive has been updated to help communicate with precision during collaborative moments, and more.

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Connecting marketing operations for brand success

Modern marketing teams no longer need to rely on multiple, siloed digital tools to manage channels, campaigns and insights. Our new Zoho Marketing Plus, can unify overall operations for better end-to-end visibility. See other Zoho integrations that can help back obligation work and facilitate important client processes to help your marketing team excel.

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Optimise your customer's journey with our latest updates

Today's businesses have more resources to be truly customer-centric. This month's updates show how to better identify key experiences and optimise customer's journey touchpoints. Harness analytics from campaigns sent and share these information alongside Zoho's award-winning CRM. See other new integrations across apps that directly influence end-to-end CX.

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Updates for building a scalable and analytics-driven operation

With Zoho Creator 6, IT teams can now deliver an integrated developer experience for building apps, analysing data and more. Recently recognised by Gartner Magic Quadrant, the low-code solution also helps NGOs digitise their operations to serve the underprivileged better.

Becoming a globally trusted software service provider

Zoho's culture and technology have received increased public recognition. Besides the large migration numbers onto Zoho Workplace, Zoho CRM also won the CRM watchlist award with distinction. See other updates that also explain why Zoho's technology has earned Zoho the reputation of a trusted solutions provider.

Integrating privacy and security into software?

All Zoho software functions in a zero-ad environment. Zillum, now in beta, helps build a secure online home for exchanging familial information. Get your alternative office suite with Zoho Workplace, which remains free for up to 5 users. Also read cybersecurity best practices to manage risks at work today.

Why should businesses start using integrated solutions?

Integrated solutions play an integral role in today's business to simplify processes and overcome work silos. Zoho Desk is now equipped with auto translation tools for frictionless support. The upgraded Task by Zoho Mail, allows users to seamlessly add and prioritise actionable tasks across other Zoho applications, and more.

Unbox new Zoho integrations & feature updates this holiday season

During the holidays, stay in sync with work using Zoho Cliq 3.0 new recording feature and integrated widgets for quick actions. With ZeptoMail, send out time-sensitive, transactional emails to delight customers, and start planning early rosters for temp staff in Zoho Workerly for a smoother 2022.

Reaching new pinnacle with business transformational updates

Unify your business data and keep work centralised with Zoho One new UI. Its customisable dashboards, enhanced services and features help produce a single source of truth and adds a makeover to how today's distributed workforce can operate more efficiently.

Foster a successful work outcome with employee experience in mind

Introducing Zoho Catalyst, a serverless, developer friendly platform for IT teams to build and scale customised solutions that personalise work experience within your organisation. Other important Zoho updates that redefines user experience.

Future proof work by keeping business data organised & integrated

Redesign your CRM experience with Canvas to make it more work friendly. Also, get intuitive visualisation of your data with Zoho Show's integration with Analytics & start highlighting strategic decisions in meetings. Other important Zoho integrations & milestones.

Zoho's commitment to R&D equips businesses with the tools for success

Our R&D commitment at Zoho is motivated by our customers' success. Introducing Zoho Contracts for automating & streamlining contract processes. Draw actionable business insights while maintaining data hygiene with Analytics 5.0, DataPrep feature and more.

Standing by our customers & supporting their growth

The pursuit of digital transformation made easy. Zoho Books free plan to help transform financial workspace. Perform smooth hires with Zoho Recruit's new feature & other important integrations to ace productivity.

Maintain a healthy pipeline for remote sales & marketing

Thriving in a contactless environment made easy. Zoho Bigin's enhanced pipeline view and other smart features to tackle remote sales. Our new end-to-end marketing bundle - Marketing Plus and more.

Zoho's rural impact & the software journey that comes after

Zoho's decade-long rural revival project - a catalyst for community growth. Other notable updates: the improved SalesIQ 2.0, One Auth and more.

Fuelling business growth with data-driven work

The future of work revolves around people and data. An introduction to Zoho DataPrep, Website analytics - PageSense and more.

How we made it to 25 years as a company

Our life's work at Zoho - On creating growth opportunities, solutions for everyday use. Zoho Voice: Our new phone system.

Keep work running without ruining your holidays

Lunar "Niu" Year is around the corner. Stay ahead of tasks with Zoho Projects 7.0 new UI, Zoho People's facial recognition feature and more.

Building a better future

The future of work has changed forever. This one has product updates that will help companies derive greater actionable insights from untapped operational data.

Ready to learn?

Become an expert on Zoho products with our remote training program - Zoho Sparks. Also, learn more about surveillance, privacy & the role of data in the future. A Zoho point of view.

Introducing our very first APAC Newsletter

In our first entry, we announced Zoho's very own typeface and the new Zoho workplace that unifies collaboration and declutters work.