What is Zoho Docs for Desktop?
Zoho Docs for Desktop lets you sync your files in Zoho Docs to your computer and vice versa. This helps you to work on your files offline, which gets updated to your Zoho Docs as soon as you go online. You can even sync your files to multiple computers using the same Zoho Docs account, which enables you to work from any of your computer, be it your office or a home computer.
What Operating Systems are supported by Zoho Docs?
Zoho Docs for Desktop supports/runs in the following Operating Systems:
- Windows: XP, Vista, Windows 7 and Windows 8
- Mac: 10.6 and later versions
- Linux: Ubuntu, Debian, Fedora, Linux Mint
Can Zoho Docs be installed on 32-bit and 64-bit OS?
Yes, Zoho Docs can be installed on both 32-bit and 64-bit operating systems. For Linux the installable is different for 32-bit and 64-bit.
Who can use Zoho Docs for Desktop?
Customers on all our plans (Free, Standard and Premium) can use Zoho Docs for Desktop
How often the files are synced?
The syncing is instantaneous, meaning, the sync happens whenever you modify or add a new file or a folder.
I have signed up for Zoho Docs free plan. How many computers can I use for syncing?
Number of computers that can be used to sync is two.
Is there any upload/download limit for free users?
Yes, the upload and download quota per day is limited to 1 GB respectively.
What is the maximum storage space for syncing files/folders?
Storage space is same as Zoho Docs space to which you have licensed for.
How secure is Zoho Docs for Desktop?
Zoho Docs uses the best tools and engineering practices available to keep synchronizing data secure. We have a dedicated security team making sure that Zoho Docs on your desktop remains secure. All files are stored and backed-up securely. Your account login is protected by many layers of security. Secure Sockets Layer (SSL) and AES-256 bit encryption are used for securing the data.
Can I sync Workspace files?
Yes, the files in workspaces of Zoho Docs can also be synced.
What happens when I unlink a computer?
When you unlink a computer, the syncing between that computer and the Zoho Docs account is stopped. The files that have already been synced to the computer will not be deleted.
How do I upgrade Zoho Docs for Desktop?
The Zoho Docs updates are automatic. Whenever there is a change in the binary, it upgrades to the latest version automatically
Can I perform actions on the workspace like creating a directory, sharing to specific users etc?
Files and folders added to Workspace will be synchronized to Zoho Docs with respect to user's permission (Owner, Admin, Moderator) in the Workspace. Workspace cannot be created, renamed and deleted from Zoho Docs Sync. Also, Workspace permissions & sharing Workspace to new users, removing users from Workspace cannot be done.
I find files with .zdoc, .zsheet, .zslides. What are they?
These files refer to the Zoho format of documents, sheets and show:
- Zoho Writer documents are shown as .zdoc
- Zoho Sheet files are shown as .zsheet
- Zoho Show presentations are shown as .zslides.
All the above Zoho proprietary formats will only be shown as a link file and when you open it for editing, it loads in the Zoho Docs.
Can I edit the Zoho Writer, Sheet and Show files from my desktop folder?
No. These files could only be edited from Zoho Docs.
What happens when xlsx, pptx and docsx files are uploaded through Zoho Docs for Desktop. Will they be automatically converted to their corresponding Zoho Docs online editor formats (Zoho Sheet, Zoho Show and Zoho Writer)?
- Currently, the automatic conversion does not take place. However, the uploaded files can still be edited using Zoho Docs online editors. The edited documents will be synchronized to Zoho Docs folder on your desktop.
- The files you have uploaded into Zoho Docs folder on desktop can be imported to any of the required Zoho Docs online editor formats by right-clicking and choosing 'Import to' option.
What happens if the content in the online files (pptx, docx, xlsx, csv, txt) does not match with the desktop versions present in Zoho Docs folder on the desktop?
Zoho Docs for Desktop uses automatic conflict resolving algorithm to solve any such content mismatch issues.
In what format do the MS office files be synced to my computer?
MS office files are synced in the same format on which they are saved. If you have MS Office installed on that computer, you can edit these files.
Can I sync files to multiple computers?
Yes, you can install Zoho Docs on multiple computers and sync them using the same Zoho account.
Does Zoho Docs allow selective syncing of files / folders?
Yes, you can choose the folders and work spaces of your Zoho Docs account that have to be synced.
Can I sign-in to Zoho Docs for Desktop using my Google or Yahoo accounts?
No, Zoho Docs currently do not support signing in using your google, yahoo or facebook account. You can only sign-in with your zoho credentials.
Will Zoho Docs sync files that are shared to me by other users?
Zoho Docs supports both Individual file sharing and Workspace sharing. Files that are shared individually to other users will be listed under "Shared to Me" in Zoho docs. These files will not be synced by Zoho Docs.
On the other hand, files that are shared to a workspace, which is either owned by you or in which you are a member, will be synced.
Can I choose a shared network folder as my Zoho Docs folder on desktop?
No, this is not currently supported. Even Zoho Docs folder should not be a folder from any mountable devices like thumb drive, external hard disk drive etc.
Few files are not getting synced by Zoho Docs. Why?
This could happen in the following cases:
- The computer is not connected to internet
- Proxy credentials, if any, is no longer valid
- Zoho Docs for Desktop is mapped to the correct Zoho Docs account. It may be noted that Zoho Docs will not be able to sync docs from multiple Zoho Docs account.
- Check for special characters in file names. Special characters that are restricted in file/folder names of Windows, Mac OSX and Ubuntu OS will not be synced.
- Files and Folders that are disregarded, like
- File names starting with '.~', '~$'. (Openoffice/Libreoffice temp files)
- File names starting with '~' and ending with '.tmp' extension. (MS Office temp files)
What is the file upload size limit?
File upload size limit varies according to the pricing plan.
Premium plan: 5 GB
Standard plan: 2 GB
Free plan: 100 MB