Put customer support and development on the same page
Give customer support a voice in product development and ensure customer success. With the Zoho Desk and Zoho Projects integration, you can help customer support and engineering teams work together to build a great product and a loyal customer base.
Include the voice of the customer in the development process
Delivering customer satisfaction is everyone's job. When your help desk and project management apps are working together, your agents and project management team will be in sync and can quickly address customer issues. The development team can better understand the overall customer sentiment, including the commonly faced issues, market needs, and feature requests, and include them in the development cycle.
When customer support and engineering are working in unison, the overall customer experience is elevated. And when you integrate Zoho Desk with Zoho Projects, you can achieve this with no additional effort.
Using Zoho Desk with Zoho Projects, customer support agents can instantly create and submit a task associated with customers whenever they raise issues from within Zoho Desk. They can easily see the number of tasks associated with a ticket and track their status in real-time.
- Zoho Desk
- Zoho Projects
- Create tasks and submit issues for tickets
- Access the linked ticket from inside an issue
- Facilitate collaboration between engineering and customer support teams
- Unify task information across tools
With this integration, it's easier than ever to deliver an outstanding customer experience through a cooperative effort from the engineering and customer support teams.
Keep your developers in the loop
When your support agents are alerted by your customers about a critical issue or feature requests, they can immediately alert your product team without any extra effort. Using the Zoho Desk and Zoho Projects integration, your customer support team can now file issues in Zoho Projects without even leaving Zoho Desk.
Give your teams helpful context
Once the support team files an issue, your engineering or project team can view the ticket and see all of the relevant context related to the issue within Zoho Projects. The two-way sync between Zoho Desk and Zoho Projects lets these teams work more closely together to deliver a high-quality customer experience.
Close tickets quickly
When resolving tickets, your customer support team can see the active issues in Projects that are related to a specific ticket, directly from within Zoho Desk. This feature makes it easier for agents to prioritize tickets, view the status of the issues, and immediately update customers.
Enable collaboration between teams
Using the seamless integration between Zoho Desk and Zoho Projects, both engineering and support teams can leave comments for each other without leaving their respective tools. These comments are available under the issue and the ticket, so both teams are aware of the current issue status.
Our customers love us
- Sears
- Daimler
- Intel
- Essilor
- AONhewitt
"We have seen an increase in answering support requests and have had a quicker adoption internally than with Salesforce"
Joshua SmithIT Manager, Wencor Group."Very easy to use. Requires minimum data to open ticket. Very flexible management configuration. Beautiful data reports - very comprehensive info. Love the happiness feature."
Mario Pires, GeostarSpringwater Capital Group"Zoho Desk is simple to deploy and easy to integrate with existing services. The reports and interface are easy to customize. It integrates perfectly to email and asterix and also handles ticketing very well.."
Steve MigoyeHead of ICT
