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Zoho desk, born in Tenkasi,
a small town in Tamil Nadu helps over 50,000 businesses globally to delight and retain their customers.
Ever wondered what is in common with all those anecdotes from your travel diaries to a roadside dhaba, or passing by a small village?
It is the sense of belonging, of being part of a community. Just for a while, a small, local business can make you forget you are a customer in a transaction. They can make you feel valued and appreciated. This customer-centric approach stems from a deep-rooted cultural value of Athithi Devo Bhava which lays great importance on offering service with utmost reverence widely preached across many parts of Asia. To these businesses, the customer is a guest, and serving the guest is a top priority.
Built from, and nurtured with these values, Zoho Desk aims to incorporate the essence of
into every customer experience.
Empathy
It is easy to cater for a customer in person. It becomes more difficult when distance is at play. We understand your customers, and the importance of meeting their needs regardless of their location. Desk helps you minimise the effect of distance and maximise the efficiency of communication.
Context
The feeling of belonging to a community can greatly improve the customer experience. That's why it's essential for support agents to be familiar with customers, and the relevant details of their relationship with the company. With this in mind, Zoho Desk enables context-aware customer support.
Care
The customer is the backbone of a business. Zoho Desk cares about the needs of your business and its customers. Our wide range of product features help you tailor Desk to suit these needs.
Helping Indian businesses deliver world-class customer service
Zoho Desk has replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It makes the experience of raising support requests by your customers very easy and supports about 9 international languages.
We manage thousands of customer conversations on a daily basis, across channels. With Zoho Desk, we can do this from a single place.
Customer service shouldn't be expensive
- Ticketing
- Social media
- Toll free number
- Self-service
- CRM integration
Starts at₹800
/agent/month billed annually
Customer Service Stories from Rural India
