What onboarding actually covers
Our specialists don't just show you around—they work with you to build a help desk that fits how your team actually operates. By the end, you'll have your support channels live, your teams structured, and a clear process for handling customer queries from day one.
| SESSION | TOPICS | FEATURES COVERED |
|---|---|---|
| DAY 1 | Foundations and getting started with ticket handling |
|
| DAY 2 | Customisation and Automation |
|
| DAY 3 | Self Service, Knowledge Base, and Blueprint |
|
| DAY 4 | Reporting and Integrations |
|
Note: Based on your subscription, you may be eligible for up to four sessions within a 15-day period. Please choose the days that work best for you when scheduling them.
Launch in 360
- Product assistance during weekday business hours
- Multichannel support options: email, toll-free calls, and chat
- Book your 90-minute onboarding sessions one at a time, or reserve the full four-session track instantly.
- Access to developer guides, articles, videos, webinars, and other on-demand resources for setting up, customizing, and adopting best practices for Desk
A little about Zoho Desk's onboarding specialists
Your onboarding specialist will walk you through your Zoho Desk account so you can get up to speed quickly, understand the interface, and start delivering great customer support from day one. Here's what they'll cover:
FAQs
Your onboarding specialist will guide you through setup, configuration, and best practices to tailor Zoho Desk to your support team's needs. However, any direct changes to your account will need to be made by you.
By the end of your sessions, your team will be comfortable navigating Zoho Desk's interface and fully equipped to handle administrative setup, customization, and day-to-day support operations with confidence.
No; After your onboarding concludes, you'll still have full access to the Zoho Desk Customer Support team via email, chat, and toll-free calls whenever you need help. The only change is that dedicated onboarding sessions will no longer be available. If your team requires further training down the line, simply reach out to us at support@zohodesk.com and we'll point you in the right direction.
We offer tailored implementation support through our trusted partner network. If you need more direct, hands-on help, simply write to us at support@zohodesk.com and we'll recommend the best option for your team.